CL Senior Training Consultant

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

We are currently seeking a Sr. Training Consultant. This is a full time, exempt role. This role has flexibility for a remote or hybrid model arrangement.

POSITION OVERVIEW:

Responsible for creating and delivering learning programs driven by business partners and team needs.  Consulting between Learning & Development and various business partners to design, develop and deliver learning priorities and solutions that positively impact our learner’s performance.  This includes learning programs, communications and measurement activities that support business objectives. 

IN THIS ROLE, YOU WILL:

• Plan, organize, and deliver learning programs at the discretion of team manager, including design and development of classroom and other learning resources.  Conduct program evaluation, ongoing program maintenance, creating communications in support of programs.
• Consult with team members, business leaders, managers, and subject matter experts to provide training solutions and learning programs.
• Conduct performance analysis to recommend learning approach and to modify existing approaches to close performance discrepancies.
• Contribute to a positive learning atmosphere that fosters learning.
• Train subject matter experts within the business
• Mentor Training Consultants
• Provide support for product and system release initiatives
• Collaborate with business partners and other key stakeholders to assess training needs and learning gaps
• Deliver innovative ideas and methods for training that best meet learners and business needs
• Build underwriting programs and workshops as desired by the business

WHAT YOU NEED TO APPLY:

• Experience in a Specialty line of business.
• Experience in Specialty Underwriting concepts, practices, procedures, workflows, systems, and tools.
• Ability to lead projects to closure with excellence.
• Demonstrate effective communication, relationship building, and decision-making skills with the business as well as with managers in other areas of the company.
• A high degree of initiative and effective organization and time management skills.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.