Sr Claims Assistant

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our major case claims unit is currently seeking a Sr. Claims Assistant to join our growing team.  This is a Full Time/Non-Exempt role. This position is initially in-office with potential for hybrid flexible work arrangement. Open to any of our claim office locations.

Position Overview:

Provides general administrative support for assigned team of claim adjusters and managers under minimal supervision responsible for, following established procedures and legal requirements, effectively and accurately maintaining data, handling correspondence and other administrative tasks.  Resolves identified issues and problems. 

Tasks are location specific.  They require local expertise and handling and may vary depending on LOB or location. 

Responsibilities/Essential Functions:

• Serves as a resource to others in the resolution of complex administration problems and issues.
• Responsible for troubleshooting, acting on escalated issues and processing the more complex transactions.
• Compiles claim files and other documents which many include subpoenas, demand packages and policy coverage confirmations.
• Provides resolution for image documentation errors.
• Manages, organizes and routes incoming/outgoing mail and faxes; includes monitoring of printers and fax machines.  Ensures all correspondence is scanned as appropriate.
• Monitors office equipment including postage machine, copy machine, paper fill, fax and alerts vendor of any issues.
• Maintains electronic and hard copy files as required; includes file purging and local office retention.
• Processes transactional items such as mailing correspondence and preparing invoices. 
• Performs data entry and runs reports as needed.
• Order supplies for the department and manage office expense (Staples) invoices. 
• Manage special projects as assigned.
• May act as backup support for other departments, LOBs and hubs.
• Assist with on/off boarding for employees in HUB.
• Provide support for event and meeting planning.

Required Skills and Experience:

• High school diploma required
• 2-5 years of general office experience required
• Proficient computer skills (MS Office, website navigation) required
• Basic math skills
• Excellent communication (written and verbal) skills
• Customer service oriented
• Organized, detail oriented, and able to prioritize
• Able to problem solve
• Ability to mentor and develop others
  
  Physical Demands and Work Environment:
• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods of time
• Required to work on-site as needed
• Ability to work in a fast paced, changing, or stressful environment
• Ability to perform work in a noisy/loud work environment

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.