Stadium Experience Team Member

The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community, and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.

The mission of the Stadium Experience Team is to create a famously exceptional guest experience and lasting memories for all guests visiting Nissan Stadium. We provide an exciting work environment based on teamwork, a passion for success and growth opportunities. Nissan Stadium is the home of the Tennessee Titans, CMA Fest, TSU Tigers Football and the Music City Bowl.

This is a part-time, event day position working Nissan Stadium events throughout the calendar year. Each representative will be assigned a position with the Stadium Experience Team where they will proactively assist and service guests to enhance their experience during events. Representatives are expected to positively reflect the organization’s mission and service values. 

Available Positions:

• Fan Services Team Member – Team Members will provide assistance to all guests through extensive knowledge of Nissan Stadium and our policies and procedures.  Resolve guest complaints and conflicts effectively.  Proactively assist guests with any questions and/or comments and enforce the Fan Code of Conduct.
  • Fan Services Event Day Positions Include (not limited to): Mobile Ticketing Specialists, Ticket Scanners, Seating Bowl Ushers, Perimeter Team and Club Level Guest Services.
• Premium Assistant Team Member – Team Members will provide world-class level of service to Premium Partners and Guests. Greet all guests & clients with a friendly smile and demeanor as they enter the suite floors, ensuring all guests have the proper ticket or credential for access. Perform pre/post event Suite checks.
• ADA Assistance Team Member – Team Members are responsible for transporting guests to and from their assigned seats.  Assist with managing ADA platforms throughout the stadium. Respond and solve ADA seating issues.

Responsibilities: 

• Promote and facilitate stadium offerings, accommodations, policies, and procedures to guests.
• Document feedback in detail for post-event follow-up and resolution
• Encouraged to “surprise & delight” guests to create a unique experience
• Address issues and questions related to mobile tickets, seating bowl and ticket resolution
• Greet all guests & clients with a friendly smile and demeanor
• Address and resolve issues as an opportunity to redirect the situation into a meaningful and positive experience.
• Provide directional assistance to key locations
• Provide first class guest service to all Nissan Stadium patrons, clients, and other Team Members
• Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events
• Have exceptional knowledge of Nissan Stadium, seating sections, key stadium personnel, policies, and emergency procedures
• Attend Stadium Experience Training as requested

Qualifications: 

• Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year.
• Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
• Must have excellent interpersonal skills and be able to work well with others
• Strong and proactive customer service, troubleshooting, and communication skills
• Customer service and/or special event experience preferred
• Flexibility to be relocated based on event day needs
• Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time
• Ability to work full shifts before and after events in various weather elements
• Must live in or around the Greater Nashville area
• Bilingual experience a plus
• Must be 18 years or older to apply

NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.