Front Desk Resident Services

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

I AM AN ALLY • I AM A FRIEND • I AM A GIVER

We are looking for someone with a passion for both hospitality and customer service.  Between answering phones, assisting residents and guests with finding answers to questions, helping to coordinate communication between residents and other team members, and generally knowing everything that’s going on in every corner of the building, our Front Desk Hospitality team stays extremely busy! 

You will be directly responsible for Resident happiness!  Your job duties will include hourly interaction with our residents to help assist them with a variety of tasks including wellness checks, meal reminders and scheduling transportation requests.  You will also be responsible for answering phones and helping assist with the ebb and flow of resident and guest questions as people come to you for answers.  

You will need to have flexibility and be available to work other shifts, including holidays.

The ideal candidate will:

• Be committed to and passionate about 100% customer satisfaction
• Possess a high school diploma or equivalent
• Be available to work weekends and holidays as needed and scheduled
• Have at least two years of experience as in a busy setting, preferably in a similar senior environment 
• Be excellent at handling multiple tasks simultaneously
• Have a strong working knowledge of Microsoft Office applications and basic office equipment
• Be able to physically cover the expanse of our large campus quickly as needed
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

Benefits:

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees.  That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

 IND400

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

Check us out at www.Touchmark.com.
 

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