Housing Monitor - Part Time

Kingsport, TN, USA Req #28613
Tuesday, November 7, 2023


Job Summary:

Serves as housing monitor; accepts and processes residents staying in lodge/shelter overnight; receives and receipts fees received from residents, if applicable; monitors the activity of residents on an assigned shift ensuring safety, security, and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that lodge/shelter is maintained in neat and proper order.

Essential Functions:


Maintains Shelter Cleanliness and Function 

Ensures that all rooms are in proper order before and after the arrival of residents; checks fire equipment and provides good working order.

Opens and closes the lodge/shelter doors at designated hours of operation, as needed.

Completes and assigns housekeeping and other tasks to residents when possible; ensures that clients perform

Properly assigned house duties; ensured compliance with house rules.

Cleans Shelter and completes laundry as needed.

Answers telephone and responds to questions regarding the lodge/shelter operations.

Monitors Residents 

Monitors the activities of the lodge/shelter residents, ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors and makes periodic rounds of the entire facility; record any unique situations occurring on assigned shift.

Distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.

Serves meals as prepared for clients during the designated mealtimes, as needed.

Calmly responds to emergencies and initiates appropriate corrective actions by established policies and procedures.

Wakes up lodge/shelter clients at the designated time and instructs them to collect their sheets; ensures that all residents are out of the lodge/shelter by the specified time.

Checks Clients into Shelter 

Checks clients into the lodge/shelter; prepares and monitors client intake cards; prepares resident roster and maintains resident property records as needed.

Accepts and receipts nightly lodging fees from residents who have used their free nights. Enters this information on the correct form, if applicable.

Obtains client’s signature on forms and lodge/shelter rules and regulations.

Drops lodging fees and a second copy of the receipt into a drop safe. At the end of the shift, drops the daily income form into the drop safe with the last of fees, if applicable.

Completes required paperwork representing client intake for the day.

Sorts client intake cards in alphabetical order and files remaining intake cards of clients who did not check into the lodge/shelter for the evening.

Other Responsibilities 

Cover other Shelter Monitor shifts during vacations or absences of other staff.

Assists in preparing and serving residents’ meals and cleaning the kitchen and dining area afterward.

Collects and washes all dirty towels and sheets.

Cleans, sweeps, and mops the lobby, hall, television room, and patios; empties trash cans and replaces trash liners.

Cleans the parking lot and outside area of cans, cigarette butts, trash, etc.

Directs clients to the case worker and appropriate agencies for their unique needs.

Performs other related work as required.

Materials and Equipment:

Photocopy Machine Triplicate Receipt Book Telephone Computer

Knowledge, Skills, and Abilities:

Knowledge of general office procedures and practices.

Knowledge of basic recordkeeping practices and systems.

Communicating effectively with clients to control, lead, and motivate behavior.

Ability to work with the public encompassing all types of behaviors.

Ability to work independently with limited supervision while enforcing established policies and procedures.

Ability to meet attendance requirements.

Ability to read, write, and communicate in the English language.

Ability to respond to emergencies quickly and calmly while maintaining control and initiating the proper corrective action.

Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.


Education and Experience:

High school diploma or G.E.D.


One year experience performing security or social service work preferred,


Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.



Physical Requirements:

Limited physical effort is required for walking, standing, lifting, and carrying light objects (less than 25 Ibs.) 5-10% of work time.

Working Conditions:

Work is performed in a lodge/shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document does not guarantee employment or promotion. The Salvation Army reserves the right to change this document without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.


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Other details

  • Job Family KT-NON-EXEMPT
  • Job Function Housing
  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • Kingsport, TN, USA