Resident Monitor

Location: North and South Carolina Divisional Headquarters - Charlotte, North Carolina

Position Type: Regular Full-Time

Pay: $13.50 per hour

Employee Benefits

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

About this opportunity:

Provides well-organized, efficient, and effective client assistance system for The Salvation Army Emergency Shelter for Women and Children which will provide initial and ongoing assistance to clients in residence.   Responsible for the coordination and monitoring of operations and activities including enforcing shelter policies and procedures, maintaining housekeeping standards, coordinating of volunteers, maintaining chore assignments and follow-up.  

Key responsibilities:

• Monitor hallways, dormitories, bathrooms, and day rooms during shifts.  Monitor the cafeteria during meals.
• Maintain bed assignments of residents.  Complete batch sheets.
• Assist clients with personal needs as requested.
• Greet group facilitators and provide information/supplies needed to complete sessions.
• Maintain and enforce chore assignments for all residents.
• Enforce housekeeping standards with residents.
• Ensure that the clients adhere to all policies and procedures of the program.  Notify Social Work staff when clients violate policies and procedures.  Exercise discretion in enforcing rules.  Write up clients on rule violations
• Assist with the personal needs of clients.  Relay client issues and concerns to the Director/Case Manager.
• Answer all incoming telephone calls.  Take phone messages for staff and or the residents.
• Adhere to the strictest professional confidentiality.

• Assist in the conservation of all Salvation Army resources.
• Abide by all Salvation Army policies and/or procedures.

• Monitor supplies and make recommendations for reorders.

• Be willing to assist in any other duties or special assignments as may be required by the    
• Director/Case Manager, Social Services Director, Operations Director, Business Mgr. or the Area Commander.
• Supervise the evacuation of residents during fire drills or fire emergencies.

What we are looking for in you:

• Must possess a High School Diploma or GED certificate with one year’s experience in the human services field preferred. 
• Work experience in a residential setting preferred.

Physical Requirements and Working Conditions:

Capable of understanding and interpreting the mission of The Salvation Army and its shelter programs. The position requires a moderate amount of standing, stooping, reaching, bending, and lifting. Ability to communicate effectively with other people. The position requires indoor office/shelter environment.   The Salvation Army strives to have an environment free from the presence or use of alcohol, drugs, or controlled substances and is smoke free.  Position may encounter stressful situations.

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period: 06/04/2024 –Ongoing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!