Divisional Emergency Services Manager

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Divisional Emergency Services Manager for the Arkansas/Oklahoma Division, headquartered in Oklahoma City, OK. 

Job Summary

Assists the Divisional Emergency Disaster Services Director in the overall management and dedication of resources in the achievement of the EDS department mission, Plans, schedules, and coordinates projects, activities, and events related to EDS. Directs, coordinates and monitors the Emergency Response program for the Division; analyzes facility/ program risks and responds to crisis and disaster management programs; ensures that incidents/problems are identified and considered in the development of a crisis response plan, making appropriate recommendations to the Divisional EDS Director; provides guidance to Salvation Army units across the Division; supports Divisional response efforts; coordinates resources, service delivery, and communication; provides a total solution to effectively manage the entire crisis lifecycle, from preparation and planning, through education and training, to rapid crisis response and situation recovery.

Knowledge, Skills, and Abilities

Maintains current information on crisis/disaster service resource levels including personnel, equipment and supplies; handles ongoing disaster vehicle maintenance and purchasing of equipment.

Provides both oversight and direction for the management of facility/program risks across the Division; coordinates risk assessments, identifies the operational and strategic risks, facilitates the prioritizing of risk, and develops and communicates response reports. 

Monitors facility risk, emergency, crisis, and disaster activities, natural or manmade; provides updates to Public Relations Staff to formulate news releases and/or media information as needed.

Coordinates with Divisional administration and Leadership the requests for emergency service personnel and/or equipment from AOK facilities; maintains contact with Divisional Headquarters disaster services personnel to provide response updates and secure additional support where indicated; during incidents, sustains communication with Divisional Headquarters, updates appropriate personnel with all response activity.

Ensure emergency service programs are effective through site visits and audits as a for first-hand appraisal to determine the extent of compliance, projections for preparedness and awareness of emergency services, including visits to disaster sites as necessary.

Works in partnership with Program Directors and frontline staff to provide early intervention and support to avert a crisis by providing verbal de-escalation techniques; and assists staff with developing and designing interventions targeted to assist clients and/or visitors to maintain self-control.

Coordinates grant applications and special funding projects with Fund Development Department to support Emergency service work throughout the Division; and ensures that expenditures are consistent with funder designations and/or restrictions, Salvation Army policy, and generally accepted accounting principles.

Assists the EDS Director by establishing and maintaining relationships with federal and state emergency management personnel, Emergency Management Directors and staff in Arkansas/Oklahoma counties, and all non-emergency management governmental agencies that participate in disaster response, including: Emergency Management Agency, Department of Public Safety, Department of State Public Health, Department of Family and Children Services, USDA, Department of Transportation, National Guard, etc.; presents The Salvation Army's needs to the state and negotiate on The Salvation Army's behalf to achieve  those needs.

Builds and maintains effective working relationship with Voluntary Organizations Active in Disaster (VOAD) on the State and National level, representing The Salvation Army AOK Division at all VOAD meetings in the absence of the EDS Director.

Maintains status as a certified trainer in the National Disaster Training Program through completion of the Train the Trainer course and certification; performs the required number of training classes in the allotted timeframe; attends state and county sponsored training and exercises.

Reviews performance and trends in response to crisis events of all types; maintains and properly executes crisis management policies/procedures in response to field staff incident inquiries; troubleshoots problems through an investigation process and provides assistance as necessary including but not limited to orientation and ongoing educational opportunities.

Maintains an efficient Standard Operating Procedure manual for Emergency Services operations within the Divisional Area Commands; incorporates best practices in emergency crisis management, Salvation Army Safe from Harm guidelines, and HIPAA regulations; designs, coordinates, and conducts training and exercises in order to validate existing plans and identify response improvement opportunities; assists with on-going plan activations as needed.

Develops and enhances overall. training program for the Texas Division EDS Department and facilitates all logistics support and coordination with THQ EDS Department.

Coordinates training events and orientations on the local level in conjunction with the Corps Officers and their representative; serves as a trainer in order to conduct various disaster training programs throughout the Division.

Works with the EDS Director to develop publications and brochures on disaster and personal preparedness.

Directs, coordinates and monitors the Emergency services program for preparedness and response; develops, organizes, and implements strategic plans for risk, crisis, and disaster service training; facilitates planning for acquisition of related supplies, their distribution, and warehousing networks.

Monitors Divisional disaster preparedness; keeps abreast of current trends in disaster services, response and operational procedures.

Researches, recommends, and implements effective communication and software systems to ensure the effective logistical success of safety programs, incident/crisis management, disaster services training, and development.

Consults with Divisional facilities and units in the development of emergency services performance improvement plans, initiatives, and measurement strategies.

Establishes crisis management procedures providing guidance to Units, Corps Officers, staff, and volunteers during unexpected events; anticipates and reacts to threats against the organization, safety, or reputation on immediate decisions surrounding an emergency situation or how an issue, emergency disaster, or otherwise is explained to the public.

Maintains current roster of personnel and volunteers available for emergency response activities ensuring roster includes the appropriate information such as response team breakdown, employees with specialized skills, trained volunteers, etc.; maintains maintenance and inventory of all emergency services equipment including mobile canteen and kitchens, generators and other major equipment; as needed processes requisitions for emergency services equipment and supplies for the Division.

Education and Experience

Bachelor's degree from an accredited college or university in Crisis and Disaster Management, Emergency Management, Business Administration, or a related field,

AND

Three to five years' experience in crisis/disaster or emergency services management,

OR

any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Physical Requirements/Working Conditions   

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively; Spanish not required, but preferred.

Ability to interpret, analyze and compute numbers and to perform routine and mathematical computations.

Ability to remain calm and make sound decisions during state of crisis. Ability to drive a Salvation Army vehicle, including a canteen truck, or other vehicle designated.

Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.

Duties are usually performed by a combination of sitting, standing, walking, and/or driving a vehicle.  Duties may also require ability to lead and participate in Emergency Services training and in natural disaster preparation Moderate amount of physical effort required associated with walking, standing, lifting, and carrying light or moderately heavy objects (more than 25 lbs.).

Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.  Work requires driving a vehicle and working outdoors where there may be physical discomforts associated with driving in heavy traffic and changes in weather.

Work may require exposure to various types of hazards to include natural hazards (i.e., forest or range fires, floods, hurricane, tornadoes, lightning, show or ice storms and droughts, technology hazards such as major transportation accidents, oil spills, industrial fires and explosions, fixed nuclear accidents or hazardous materials spill; and man-made hazards such as wars, terrorist attacks, civil unrest, strikes or outages of energy-producing resources).

  
Additional Comments:
All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this positing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled  

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!