Program Manager - Social Services

615 Vann Dr, Jackson, TN 38305, USA Req #30297
Tuesday, March 26, 2024


Job Summary:


Plans, develops, administers, and evaluates the effectiveness and efficiency of the day-to-day operations and assigned staff providing case management services for the Families First/Pathway of Hope (PWOH) program in such a manner as to ensure maximum benefits to clients, the community, and funding agencies.  Ensures the Pathway of Hope program is administered within established policies and procedures including government guidelines and Salvation Army policies and guidelines. Builds new relationships with community agencies in the assigned service area and maintains effective working relationships with these community agencies for client referrals.  Trains and mentors new assigned Case Management in the appropriate processes and procedures for the PWOH program





Education and Experience


Bachelor’s degree from an accredited college or university in Social Work or a related field.  




Five years’ experience performing responsible social services case management work with at least three years in supervisory role.




any equivalent combination of training and experience which provides the required knowledge, skills and abilities.




Valid State Driver’s License.



Knowledge, Skills and Abilities:


Knowledge of The Salvation Army mission, philosophy, culture, protocol, and organizational structure.


Knowledge of the principles and practices of effective case management and supervision.


Knowledge of effective and efficient methods of organizing and maintaining case management and program records.


Ability to render competent casework services.


Ability to plan, develop and successfully coordinate social service programs.


Ability to perform short- and long-range planning to enhance social services.


Ability to counsel staff at all levels to resolve potential social service issues and to protect the interests of The Salvation Army.


Ability to apply discretion and independent judgment when addressing and resolving social services issues.


Ability to maintain effective and professional working relationships between officers, staff and professionals in the community.


Ability to discharge the duties and responsibilities consistent with the principles, standards, and the Orders and Regulations of The Salvation Army.


Ability to conduct the affairs of this position responsibly, efficiently, and economically and to motivate staff to do likewise.


Ability to conduct all activities of the position with a view to a to accomplishing The Army’s fundamental purpose of proclaiming Jesus Christ as Savior and Lord, which must find expression in both the message proclaimed and ministry or services performed.


Ability to travel as needed.


Physical Requirements:


Ability to meet attendance requirements.


Ability to read, write, and communicate the English language.


Ability to read and comprehend legal terminology in order to determine compliance.


Ability to perform public speaking.


Ability to calculate figures and analyze mathematical computations with accuracy.


Ability to lift or leverage innumerable boxes of food and other essential supplies.


Ability to drive to assigned areas, as needed.


Work requires the ability to lift and carry and/or push/pull moderately heavy (25-50 lbs.) materials, supplies, and equipment. Moderate mobility; duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis.


Working Conditions:


Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt and the like.


Statement of Purpose

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.


All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.


Click the link below to apply for the position:






When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family KT-EXEMPT
  • Job Function Social Services
  • Pay Type Salary
Location on Google Maps
  • 615 Vann Dr, Jackson, TN 38305, USA