Case Worker

Fernandina Beach, FL 32034, USA Req #30016
Monday, May 13, 2024

Location: Nassau County Hope House Fernandina, FL

Position Type: Regular Full-Time,

Pay Range: $16.20-18.22/ Hour.

About this opportunity:

Provides social service assistance to eligible clients in the following areas: food, clothing, hygiene, transportation and financial assistance; interviews clients to determine need and eligibility to receive services; conducts site inspections and visits; prepares accurate and complete client records; enters data into various tracking spreadsheets and compiles periodic reports on same; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.  Participates with Social Service Worker/Volunteer Coordinator and Program Director/Manager in ensuring smooth Center operations.  Interacts with donors, partners, volunteers, clients and the general public, as necessary.

Key Responsibilties:


  • Interviews clients requesting financial assistance to determine client's eligibility based on program guidelines and restrictions; records client disposition and other pertinent information such as income, expenses, family and work history; completes client applications; photocopies pertinent documents such as income statements, utility bills, leases, etc.


  • Conducts site inspections and home visits at client homes, when required by grant contract.


  • Contacts utility organizations and landlords to arrange and process financial assistance. Produces check requests, vendor documents and sends to applicable parties upon approval.


  • Prepares, completes, and processes food, clothing, transportation and miscellaneous requests for eligible clients, directs clients to internal and external resources and agencies, when appropriate.


  • Prepares client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; accurately enters client data into HMIS database and applicable spreadsheets; maintains up-to-date social service case history files on all clients; maintains the confidentiality of same.


  • Conducts, documents, and tracks required follow-up communication with clients to determine long-term outcome of assistance provided; prepares reports detailing same.


  • Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.


  • Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.


  • Attends Salvation Army and/or grant required or beneficial training classes, seminars, and meetings; maintains applicable certifications to ensure grant contract compliance.


  • Provides clients with food from pantry; receives and stocks or oversees the stocking of items donated for the pantry; serves clients visiting the Clothes Closet for clothing, hygiene, and household goods and/or assists volunteers serving in that function.


  • Serves as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.; makes client contact; receives and processes applications and ensures clients of these programs are served effectively.







  • Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Service Center Program Director/Manager.


  • Performs data entry functions and mail merges for donor thank you letters when requested by



  • Program Director/Manager; prepares periodic internal center signage advertising special events for clients.


  • Assists in receiving incoming mail and preparing bank deposits.


  • Prepares and submits various reports for Area Command as requested by Program Director/Manager.


  • Ensures Service Center is maintained in neat and orderly manner.


  • Assists clients in accessing the Internet in order to file for food stamps, unemployment, or other social services benefits.


  • Serves as backup facilitator of the weekly lunchtime worship services for the community when requested.


  • Performs other related work as required.

What we are looking for in you:


High school diploma or G.E.D.,




Two years’ experience working in a social or public service environment with experience assisting the public,




any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.




Work is performed in a normal office environment and/or outside and work involves driving a vehicle where there may be physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with long distance trips or heavy traffic.


Employee Benefits

  • Health, Dental and Vision Insurance
  • Vacation, Sick, Personal and Holiday Paid Time Off
  • Retirement Plan
  • Life Insurance and more!

To learn more about the name of program or location, click here!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

  • Passionate
  • Compassionate
  • Uplifting
  • Brave
  • Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  3/7/2024 - 4/7/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Other details

  • Job Family FL-NON-EXEMPT
  • Job Function Case Management
  • Pay Type Hourly
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Location on Google Maps
  • Fernandina Beach, FL 32034, USA