Social Services Manager_NE-TX_762-HUD ESGP (Emergency Shelter Grant Program) - Non-Reside

316 E 4th St, Texarkana, AR 71854, USA Req #22647
Wednesday, May 22, 2024


Job Summary:

Plans, directs, coordinates, and monitors the day-to-day operations of the assigned program activities; develops, implements, and evaluates program operations and services; supervises all program staff including scheduling, reporting and appropriate record keeping; ensures appropriate training and development of staff; ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations; responds to program operation questions; interprets and enforces policies and procedures in program; Develops/communicates procedural changes necessary to make corrective action to ensure compliance with changing program requirements.


Essential Functions:                         

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


Supervisory Responsibilities (30%)  

Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations. Provides ongoing staff development and training; schedules staff for required training; conducts regular staff meetings. Responds to problems or complaints raised by clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines or schedules to prevent future problems of the same nature.


Program Development and Evaluation Responsibilities (20%)  

Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele; develops programs to assist in the stabilization of individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals. 

Coordinates and communicates standard operating procedures for program to ensure uniformity across entire program; advises, trains, and monitors staff on changes to program policies and procedures.  

Updates the Standard Operations Procedural Manuals in order to keep staff apprised of program policy/procedural changes in forms, policies and procedures to staff; designs and provides related training for implementation.

Plans, prepares for, and coordinates program audits; serves as the contact person for the program during audits, responds to audit questions, and formulates corrective actions necessary in response to audits.

Social Services Responsibilities (25%)  

Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.  

Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and appropriate action steps.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.

Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines. 

Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.  

Refer clients to appropriate Corps programs or other agencies based on client’s needs and in accordance with their program plan.


Compliance Responsibilities (15%)  

Supervises and monitors the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, educational and vocational assistance; ensures that program runs smoothly and in compliance with established procedures.  

Reviews and monitors all end of the month reports and statistics as required; prepares statistical and other routine reports on a regular basis; ensures accuracy of the same.  

Provides program information for grants and contracts as requested.


Liaison Responsibilities (10%)  

Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and Provides leadership in the community and conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, work groups, etc. focusing on coordination and delivery of services to the homeless; conducts community education on the same as requested; conducts tours of facility; responds to local, regional, and national requests for information or participation in surveys and research.  

Builds and maintains effective working relationships with community agencies in order to maintain awareness of resources and make appropriate referrals; interacts directly with program contract monitors and specific funding representatives for program.  

Serves as liaison and/or client advocate with schools, legal, social, welfare, public safety and medical agencies


Other Responsibilities:

Provides social services and case management services during absences and vacancies. 

Assists with seasonal program events as needed.  

Follows-up and responds to billing questions within the program.  

Attends conferences and seminars for continued personal and professional development.  

Performs other duties as assigned.


Materials and Equipment:

Personal Computer                               
General Office Equipment


Knowledge, Skills and Abilities:

Knowledge of the principles and practices of social service program development and administration. 

Knowledge of the principles and practices of personnel and business management and supervision.  

Knowledge of the principles and practices of client assessment, case planning, management, and referrals.  

Knowledge of social service resources and agencies in the community.  

Ability to motivate, lead, supervise, and evaluate subordinate personnel.  

Ability to perform public speaking.  

Ability to develop, implement, and enforce program policies and procedures.  

Ability to remain calm and make sound decisions during state of crisis.  

Ability to build and maintain effective and professional working relationships with clients and community agencies.  

Ability to present a positive and professional image of The Salvation Army.



Education and Experience:

Bachelor's degree from an accredited college or university in Social Work, Psychology, or a related field is required,  


three to four years progressively responsible experience administering and developing social service programs, with one year supervisory experience,  


any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.



Valid State Drivers License


Physical Requirements:

Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 50 lbs.) 5-10% of work time.

Working Conditions:

Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed in shelter environment.

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.  

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.


Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.





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Employee Signature                                                                                         Date


When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family TX-NON-EXEMPT
  • Job Function Social Services
  • Pay Type Hourly
  • Min Hiring Rate $19.00
  • Max Hiring Rate $21.00
  • Travel Required No
  • Required Education Bachelor’s Degree
  • Job Start Date Tuesday, November 29, 2022
  • Job End Date Saturday, December 10, 2022
Location on Google Maps
  • 316 E 4th St, Texarkana, AR 71854, USA