Engagement Specialist

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Full-Time Engagement Specialist for our Pathway of Hope Program in the Kentucky – Tennessee Territory, located in Knoxville, TN.

We have Excellent Full –Time Benefits:

·         PTO

·         Holiday Pay

·         Medical Insurance, Prescription, Dental, Vision, Hearing

·         Short-Term Disability Insurance

·         Group Voluntary Long-Team Disability Insurance

·         Aflac Supplemental Insurance

·         Flexible Spending Account

·         Saving Plan 403b

Job Summary

The Engagement Specialist for Pathway of Hope develops key relationships among all community partners, including but not limited to Early Learning Centers (ELC) and Family Resource Centers, building a linkage/pathway for families as they transition into schools. They will provide resource guidance, plan and coordinate family engagement events, assist other team members in planning workshops and trainings, and build trust among partners and sites so that referrals and services can be shared cohesively along a continuum.

This Engagement Specialist will provide case management services for a small caseload of families to support the obtainment of goals. The Engagement Specialist also works with clients to review client assessments and individual action plans. This role ensures the program is administered within the established policies and procedures while maintaining effective relationships with community agencies.

Knowledge, Skills, and Abilities

Knowledge of general office practices and principles.

Knowledge of social service practices and principles.

Ability to write and speak the English language.

Skills in Microsoft Word, Excel, and Outlook to keep records, communicate within and outside of the Agency, and organize pertinent data and program materials.

Knowledge of excellent written and verbal communication skills.

Ability to build internal and external relationships through communication with the care team, partners, potential partners, and the community.

The ability to demonstrate credibility in all interactions and demonstrates the ability to effectively build a network of contacts and resources that would benefit Families First.

Ability to create and maintain high-performance standards that capitalize on opportunities to build Finance, Health, and Education support by developing relationships that drive results.

Ability to effectively communicate through oral, written, and technological means; actively listening and expressing oneself clearly to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.

Ability to manage multiple projects simultaneously; requires time management knowledge, setting priorities, and project plans.

Ability to plan work and carry out tasks without detailed instructions; make constructive suggestions; prepare for problems or opportunities in advance; undertake additional responsibilities; respond to situations as they arise with minimal supervision.

Ability to display emotional resilience and the ability to withstand pressure on an ongoing basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques.

Ability to work collaboratively with others to achieve goals and objectives; continually tries to improve teamwork together in order to achieve maximum results; Supports group decisions and puts group ahead of own goals; effectively interacts with others.

Ability to present a positive and professional image of The Salvation Army.

Ability to meet attendance requirements: this is a key operating position, and conscientious attendance is paramount.

Ability to read, write, and communicate the English language.

Work requires the ability to lift and carry and/or push/pull light (25lbs.) materials, supplies, and equipment. Light mobility: duties are usually performed by combinations of sitting, standing, walking, and primarily sitting.

Working Conditions:

Work is performed in a normal office environment where there are little to no physical discomforts associated in changes in weather or discomforts associated with noise, dust, dirt, and the like; some face-to-face contact with the homeless or less fortunate may present health and safety issues, or combative situations.

Education and Experience

Bachelor’s degree in social work or a related field.

Experience and demonstrated interest in working with persons experiencing poverty.

Knowledge of community resources and counseling/coaching/social work practices

Physical Requirements/Working Conditions

Work requires the ability to lift and carry and/or push/pull light (25lbs.) materials, supplies, and equipment. Light mobility: duties are usually performed by combinations of sitting, standing, walking, and primarily sitting.  

Work is performed in a normal office environment where there are little to no physical discomforts associated in changes in weather or discomforts associated with noise, dust, dirt, and the like; some face-to-face contact with the homeless or less fortunate may present health and safety issues, or combative situations.

Additional Comments:
All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this post.
Application Submittal Period: 05/24/24 – 8/31/24

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

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ADDITIONAL VERBIAGE

To apply, please complete our on-line application at https://southernusa.salvationarmy.org/uss/careers 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!