Program Supervisor Specialty Services
Location: Charlotte Area Command – Charlotte, NC
About this opportunity:
The Program Supervisor guides a specialty team that provides case management for domestic violence and veteran services and human trafficking for individuals and families transitioning from an emergency shelter at the Center of Hope and/or Booth Commons into independent housing. The program Supervisor's key responsibility is to monitor the delivery of case management services, ensure clients are matched with the most appropriate housing program, and assess staff compliance with housing regulations, policies, and procedures.
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Essential Functions:
This job description should be interpreted as something other than all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Supervisory Responsibilities (40%)
Supervises assigned staff; instructs and trains employees in the proper methods and procedures for conducting work; monitors work in process and assesses for compliance per local, state, and federal regulations. Holds regular staff meetings with direct reports. Implements and communicates procedural changes of program requirements based on program audit results. Conduct performance evaluations and consult with the HR Department regarding the recruitment and interview process. Respond to client issues and complaints at the Center of Hope and/or Booth Commons.
Program Development and Evaluation Responsibilities (30%)
Implement, develop, and evaluate program services based on clientele's changing needs; develop tracing mechanisms to ensure clients are assigned a case manager timely and effectively adhere to case plan.
Coordinates and communicates policies and procedures to ensure uniformity across emergency services teams.
In consultation with the Program Manager and/or Director of Program Services, assist with updating Standard Operations Procedural Manuals to keep staff apprised of program policy/procedural changes and provide related training for implementation.
Prepares for and coordinates program audits; serves as the program's contact person during audits; responds to audit questions; and formulates corrective actions necessary in response to audits.
Compliance Responsibilities (20%)
Supervises and monitors the emergency services' teams day-to-day activities, and ensures services are in compliance with established procedures.
Reviews and monitors all end-of-month reports and statistics as required; prepares statistical and other routine reports regularly; ensures their accuracy.
Provides program information for grants and contracts as requested.
External Partnership Responsibilities (10%)
Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.
Provides guidance pertaining to any programmatic services and actively participates in community task forces, committees, work groups, etc., focusing on coordination and delivery of services to the homeless.
Conducts tours of facility; responds to external community partners’ requests for information or participation in monitoring reviews, research inquiries and/or surveys.
Attends and participates in scheduled supervisions with Program Director, Program Manager and/or any staff within a leadership role.
Ensures supervisory and/or management decisions are relayed to program staff; attends, participates, conducts, and leads supervisions with case management staff.
Builds and maintains effective working relationships with community agencies to maintain awareness of resources and make appropriate referrals; interacts directly with program contract monitors and specific funding representatives for the program.
Other Responsibilities:
Follows-up and responds to billing questions within the program. Carries a small caseload when necessary to meet program needs. Assist with emergency intakes when needed.
Attends conferences and seminars for continued personal and professional development. Performs other duties as assigned.
What we are looking for in you:
Materials and Equipment:
Personal Computer General Office Equipment
Experience:
Minimum of 5 years of experience in case management within Human Services, Social Services or a related field.
Education:
Bachelor’s degree in human services, social work, psychology, or related field required.
Master’s degree in human services, social work, psychology, or related field preferred.
Combination of relevant education and relevant experience accepted?: Yes
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Knowledge, Skills, and Abilities
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Physical Requirements/Working Conditions:
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Walking, standing, lifting, and carrying light objects (less than 25 lbs.) requires limited physical effort.
Work is usually performed in a typical office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed in a shelter environment.
Employee Benefits
- Medical, Dental and Vision Insurance
- Paid Time Off (PTO) and Holiday Pay
- Life Insurance
- Retirement Plans and more!
Why work for us?
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.
Five values at the heart of everything we do…We are…
- Passionate
- Compassionate
- Uplifting
- Brave
- Trustworthy
Additional Information:
All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, click on the “Apply Now” icon at the bottom of this posting.
Application Submittal Period: June 13, 2024 – August 27, 2024
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Other details
- Job Family NSC-EXEMPT
- Job Function Social Services
- Pay Type Salary
- 534 Spratt St, Charlotte, NC 28206, USA