Store Manager_NE-NSC_Family Store-401

JOB SUMMARY:

Plans, administers, monitors, and evaluates the day-to-day operations of a Family Store with a limited staff ensuring compliance with established policies and procedures; assist in preparing and maintaining the store budget, processes , displays, and prices donated items to ensure a reasonable financial return on the sale of store items; assists customers in a polite and friendly manner; prepares store displays that are attractive, neat, and orderly; rotates and re-stocks store merchandise to ensure quick turnover; ensures the accountability and security of all store items and funds. May serve as a lead worker to volunteers, beneficiaries, and/or subordinate store personnel.

ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Administers and monitors the day-to-day operations of a Family Store; meets sales, production, and expense budget goals, maintain a profitable operation, serves as lead worker to volunteers, beneficiaries, and/or subordinate store personnel; trains and instruct staff in the proper methods and procedures for performing work; inspects work in progress and upon completion for accuracy and completeness.

Plans, supervises and participates in the layout and display of store merchandise; ensures that stock is routinely rotated and ensures that prices encourage the desired level of stock turnover; plans, organizes, and supervises the preparation of displays for special promotions or seasons; notifies the warehouse personnel of low-stock items.

Be well-versed in, and ensure compliance to, Guide to Family Store & Donation Centers Operations manual and all other Salvation Army policies and procedure manuals including verbal and written warnings.

Supervises and participates in the receiving, sorting, pricing, and distribution of donated items in the warehouse; ensures that items are processed in a timely manner and in compliance with established policies and procedures.

Schedules donation pick-ups; ensures the accountability of all donated items; ensures donations are collected in compliance with established policies and procedures.

Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.

Prepares, processes and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed.

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.

Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepares and provides tax receipts as needed.

Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer's have handled.

Provide training, direction and supervision for new employees and unpaid staff along with retraining personnel as needed.

Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

Opens and/or closes store doors in accordance with the store schedule.

Prepares and maintains a variety of Family Store sales reports, records, logs, etc.; ensures the accuracy, completeness and timeliness of the same.

Receive applications, participate in interviewing of applicants and report on suitably for employment to the Administrator, Supervisor or designate.

OTHER RESPONSIBILITIES:

Maintains inventory of supplies and equipment for the store and warehouse operations.

Attend manager meetings and keep store personnel informed of new policies and directives.

Performs other related work as required.

MATERIALS AND EQUIPMENT:

General Office Equipment Cash Register

Price-Gun Calculator

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

High School diploma or G.E.D.

and

Two years progressively responsible experience working in a retail store environment with at least one year experience in a supervisory capacity,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

Drivers license 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!