Job Summary:

Plans, directs, coordinates and monitors the day-to-day operations of assigned Social Service Program, Shelter and Housing programs at large shelter facility; develops, implements, and evaluates program operations and services; supervises all program managers for the shelter, program manager for housing and case manager for Home Sweet Home, EFA and food pantry and ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations; prepares and monitors program expenditures in compliance with program budget.

Essential Functions:

 Thisjobdescriptionshouldnotbeinterpretedasallinclusive.Itisintendedtoidentifytheessential functions and requirements of this position. The incumbent may be requested to perform job- related responsibilities and tasks other than those stated in this job description.

Supervisory Responsibilities(30%)

Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.

Responds to problems or complaints raised by clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines, or schedules to prevent future problems of the same nature.

Supervises the ordering and purchasing of items necessary for the operation of the department and programs; approves and submits invoices for department for payment; attaches receipts and submits same for reimbursement.

Supervises the preparation of statistical information, payroll, and other routine reports for programs within the department on a regular basis.

Administers and monitors food pantry, homeless prevention, shelter and housing services programs on a day-to-day basis; facilitates leadership and management meetings with program managers and senior staff on a weekly basis; provides instruction and guidance on action to be taken, policies to be initiated and procedures to be followed.

Program Development and Evaluation (30%)

Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele; develops programs to assist in the stabilization of individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals.

Coordinates and communicates standard operating procedures for program to ensure uniformity across entire program; advises, trains, and monitors staff on changes to program policies and procedures.

Updates the Standard Operations Procedural Manuals in order to keep staff apprised of program policy/procedural changes in forms, policies, and procedures to staff; designs and provides related training for implementation.

Plans, prepares for, and coordinates program audits; serves as the contact person for the program during audits, responds to audit questions, and formulates corrective actions necessary in response to audits.

Plans, develops, and coordinates implementation shelter and housing services programs at social service center; develops program curriculum; conducts random audits of program operations and records in order to evaluate program compliance of all programs with professional standards.

Oversee provision of direct services to participants including development of housing options focused on supporting survivors of domestic violence and human trafficking as well as other special populations.

Designs management information reports to support tracking program performance.

Monitors quality of care and attainment of target outcomes by reviewing performance related management information; research best practices and makes improvements to programs as needed to increase program effectiveness.

Meets with Director of Adult & Family Services, Director of Operations and other managers regarding program issues that need to be addressed, visits with staff regarding concerns and program changes.

In consultation with the Director of Operations and Director of Adult & Family Services, plans and develops shelter and housing service program initiatives and establishes target outcomes.

Works with the grant specialist and management team to research and prepare grant proposals; monitors program funds and expenditures ensuring compliance with program budget; monitors grant restrictions and ensures that program operations are in compliance; prepares, updates and submits grants through proper agency channels in a timely manner.

Liaison Responsibilities (20%)

Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.

Provides leadership in the community and conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, work groups, etc. focusing on coordination and delivery of services to the homeless; conducts community education on the same as requested; conducts tours of facility; responds to local, regional, and national requests for information or participation in surveys and research.

Attends and participates in scheduled consultation with other program directors, leadership team, and management team within agency; ensures management decisions are relayed to program staff; attends participate, conducts and leads weekly consultations with program managers and case management staff.

Builds and maintains effective working relationships with community agencies in order to maintain awareness of resources and make appropriate referrals; interacts directly with program contract monitors and specific funding representatives for program.

Meets with the Operations Director and Director of Adult & Family Services to create a solid vision for program and services, and implement best-practice activities and policies to promote positive outcomes for participants in relationship to shelter and housing services

Develops and manages a comprehensive outreach/ working relationship with stakeholders including other shelter providers, elected officials, businesspeople and neighborhood residents.

Provides housing-oriented workshops and trainings for participants in the community.

Maintains awareness of changes in market and community processes that can impact shelter services; bring forward prospective recommendations to deal with expected changes.

Compliance Responsibilities (10%)

 Supervises and monitors the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, educational and vocational assistance; ensures that program runs smoothly and in compliance with established procedures.

Maintains awareness of local, state and federal regulations governing program operations and ensures compliance to the same including health, safety and licensing regulations.

Reviews and monitors all end of the month reports and statistics as required; prepares statistical and other routine reports on a regular basis; ensures accuracy of the same.

Training Responsibilities (10%)

Encourages and provides staff development programs to increase the professional skills and career development for all employees.

Determines staff training and development needs to comply with contract, licensure, and Salvation Army requirements; coordinates and monitors the development and implementation of staff workshops and training; ensures all staff meet or exceed all requirements for training; maintains records of training curriculum, staff attendance and certification; contacts and seeks approval for training with contract and licensure agencies.

Other Responsibilities:

Carries a small caseload when necessary to meet program needs.

Attends conferences and seminars for continued personal and professional development. Performs other duties as assigned.

Materials and Equipment:

Personal Computer                                 General Office Equipment

Knowledge, Skills and Abilities:

Knowledge of the principles and practices of social service program development and administration. Knowledge of the principles and practices of personnel and business management and supervision. Knowledge of the procedures for applying for, securing and maintaining grant funding.

Knowledge of the principles and practices of client assessment, case planning, management and referrals.

Knowledge of social service resources and agencies in the community. Ability to motivate, lead, supervise, and evaluate subordinate personnel. Ability to perform public speaking.

Ability to administer a budget and manage expenditures accordingly.

Ability to develop, implement, and enforce program policies and procedures. Ability to remain calm and make sound decisions during state of crisis.

Ability to build and maintain effective and professional working relationships with clients and community agencies.

Ability to present a positive and professional image of The Salvation Army.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

Bachelor's degree from an accredited college or university in Social Work, Psychology, or a related field, and

Five years progressively responsible experience administering and developing social service programs, with a minimum of five years supervisory experience,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Valid State Drivers License

CPR and First Aid Certification (or ability to obtain within established timeframe)

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively. Ability to perform complex mathematical calculations.

Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.