Senior Computer Support Analyst

Location: The Salvation Army Metro Atlanta Area Command

Pay Range: $27.90—$34.88/hour                   

About this opportunity:

Provides advanced level of technical support to MAAC staff in the use/application of computer technology based on proficient knowledge of the information technology structure and applications utilized by The Salvation Army including Windows; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner; serves as lead worker to other technical support staff by providing guidance and/or training in troubleshooting hardware and software problems and serves as “technical lead on assigned IT projects”; designs, codes, and tests computer programs to interface with specific products.. 

Key responsibilities:

• Provides advanced level of technical support and problem-solving assistance to all computer users on-site and in the field via telephone or on-site visits; works independently to diagnose and resolve complex problems and determines if problem is within the software program, client application, or hardware.
• Serves as technical lead on assigned IT projects; plans and manages personal workload to effectively meet the goals established for assigned projects; serves as technical resource to other IT staff involved or associated with the project; reports progress to supervisor routinely and notifies supervisor of barriers in accomplishing goals in a timely manner.
• Sets-up and installs personal computers and peripheral equipment independently and instructs other technical support staff in doing the same; builds and installs cable, connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows and Internet interface; provides user support.
• Installs and leads other technical support staff in installing optional hardware such as memory chips, modems, math co-processors, emulation boards, and font cartridges; modifies software programs accordingly.
• Installs and sets-up various software applications and upgrades; tests installations to ensure proper functioning.
• Prioritizes repair work in attempt to meet needs of users; informs users of progress or status of repairs; responds to users in a courteous and tactful manner.
• Disables computer and peripheral equipment when necessary to relocate or change layout of equipment.
• Performs necessary data back-ups before troubleshooting or repairing computers.
• Contacts manufacturers via modem or telephone for updates on repair procedures, etc.
• Maintains awareness of computer capabilities and technical advancements as upgrades become available.
• Tests software, hardware, procedures, and documentation; provides recommendations regarding purchases of new software.
• Advises department programmers if application forms or menus are not user-friendly and provides recommendations for enhancements or modifications.
• Visits user staff periodically to field questions regarding software, encourage the proper use of equipment, check on basic operation of equipment, provide continued awareness of client needs, and inform clients of future hardware and software trends.
• Maintains and cleans computer equipment in accordance with established guidelines.
• Maintains inventory of supplies, parts, and equipment to meet repair needs; prepares requisitions for equipment.
• Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.
• Performs other duties as assigned.

What we are looking for in you:

• Associate’s degree in information technology or related field or two years of technical college from an accredited college or university- Required; and
• Three years progressively responsible experience performing a wide variety of routine and complex computer repair work demonstrating proficient knowledge of the information technology structure and applications utilized by The Salvation Army and experience performing advanced computer hardware and software installation, troubleshooting and maintenance work effectively and efficiently with limited supervision, or
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• One or more relevant IT certifications required.
• Valid Driver’s License

Physical Requirements and Working Conditions:

Ability to lift and carry moderately heavy computer equipment (25-50 lbs) on a frequent basis. Physical ability to "team lift" heavy materials, supplies and equipment (50-100 lbs) occasionally. Ability to stoop, crawl and climb when necessary. Works in a professional office setting. Physical demands include standing, sitting, walking, bending, lifting, and moving computer items as needed.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holiday Pay
• Life Insurance
• Retirement Plans and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  8/28/2024 – 9/07/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!