Case Management Specialist

Location: The Salvation Army Gainesville, Georgia            

About this opportunity:

Interviews, accepts, and provides comprehensive, structured, complex, case management services for an assigned caseload of clients participating in an established life management program: domestic violence outreach, Pathway of Hope and Prevention services; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluated client’s progress by conducting mentoring and counseling sessions with client; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment. Ensures constant compliance with funding requirements. Researches and obtains funding for the Pathway of Hope program.

Key responsibilities:

• Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
• Establishes unique comprehensive program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as s team to meet the holistic needs of the individual.
• Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psycho-social well-being.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
• Plans, coordinates, and/or facilitates life management, classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.
• Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.
• Assist clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client’s living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds when applicable.
• Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
• Completes and articulates discharge plans to clients exiting the program.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
• Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client’s progress.
• Prepares and maintains statistical records on all services provided; complies and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
• Performs record keeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Director as appropriate for submission to grantor.
• Reviews budget and advises Social Services director / Program Coordinator if expenditures are not in compliance with program budget, making recommendations as needed to ensure expenditures remain in compliance with approved program agreement when applicable.
• Conducts tours of program facility for outside agencies as requested.
• Assist in developing and revising the service policy manual.
• Assists with community services as needed.
• Assists in performing social service work for special or seasonal projects.
• Performs other duties as assigned.

What we are looking for in you:

• Bachelor’s degree from an accredited college or university in social Work, Behavioral Science, or a related field.
• Three (3) years progressively responsible experience providing direct case management, social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Employee Benefits

• Health, Dental, Vision
• Paid Time Off
• Holiday Pay
• Retirement and more! 

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  09/19/2024-10/11/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!