Housing Monitor

Job Code  –  Title: HOUSING MONITOR	Employee Name:	Department  701- Social Services Department	Location: BRISTOL, TN
Job Family:	Hire Date:		Reports to: CORPS OFFICER
Direct Reports:	FLSA: NON-EXEMPT		Revision Date:    08/11/2015

 

 

Job Summary:

 

Accepts and processes residents staying in lodge/shelter overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that lodge/shelter is maintained in a neat and proper order.

 

 

Essential Functions:

 

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

 

 

Client Intake:  (40%)

 

Checks clients into the lodge/shelter; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records

 

Prepares and distributes meal and laundry soap; distributes towels, linens, and personal hygiene items

 

Updates intake forms as needed; obtains clients signature on forms as well as lodge/shelter rules and regulations

 

Monitors the activities of the lodge/shelter residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift

 

Opens and closes the lodge/shelter doors at designated hours of operation

 

Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists

 

Sorts’ client intake cards in numerical order and files remaining intake cards of clients who did not check into the lodge/shelter for the evening

 

Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules

 

Wakes up lodge/shelter clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the lodge/shelter by the designated time

 

Directs clients to appropriate agencies for their special needs

 

 

Clean: (40%)

 

Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order

 

Ensures all items on the cleaning list are done nightly

 

Collects and washes all dirty towels and sheets

 

Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trash cans and replaces trash liners

 

Cleans the parking lot and front area of cans, cigarette butts, trash, etc.

 

 

 

Other Responsibilities: (20%)

 

Answers telephone and responds to questions regarding the lodge/shelter operations

 

Answers the crisis hot-line and provides crisis intervention through telephone interviews and client counseling where applicable

 

Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures

 

Administers drug testing of clients as needed

 

Assists in preparing and serving meals to residents as well as cleaning kitchen and dining area afterwards

 

 

 

MINIMUM QUALIFICATIONS REQUIRED:

 

 

 

Education and Experience

 

High school diploma or GED

 

And

 

One year experience performing security or social service work preferred,

 

Or

 

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

 

 

 

 

Certifications/Licenses:

 

None

 

 

Materials and Equipment:

 

Photocopy Machine                                        Telephone                               Computer

Intercom System

 

 

 

Knowledge, Skills and Abilities:

 

Knowledge of basic recordkeeping practices and procedures

 

Ability to communicate effectively with clients in order to control, lead, and motivate behavior

 

Ability to work with the public encompassing all types of behaviors

 

Ability to work independently and with limited supervision while enforcing established policies and procedures

 

 

 

 

Physical Requirements:

 

Ability to meet attendance requirements

 

Ability to arrive on time for scheduled shifts

 

Ability to read, write, and communicate the English language

 

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action

 

Ability to perform combinations of sitting, standing, and walking on a frequent change basis

 

Distance of travel is usually within the same building

 

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time

 

 

 

 

Working Conditions:

 

Work is performed in a lodge/shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

 

 

 

Statement of Purpose

 

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

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