Care Navigator

About CWG

Connections Wellness Group is committed to providing dynamic, holistically enriching mental health services. Our team of psychiatrists, counselors, and therapists are trained to foster lasting solutions for their patients through a variety of proven approaches, including individual and group therapy, full-service psychiatric care, and, where warranted, partial hospitalization programs. We are proud to offer premier telehealth and teletherapy services as an option for most of our programs. Quality of life is possible. Our team provides life-enriching care that connects clients back to what matters most while establishing a clear path to long-term wellness.

POSITION SUMMARY

The Care Navigator is responsible for maintaining a therapeutic environment in the facility and serves as the first point of contact for patients, clients, and guests.  This position will be responsible for answering phones, scheduling appointments/assessments, and collecting payment at the time of services rendered. The Care Navigator is passionate about fostering a positive and professional environment.

QUALIFICATIONS

Education:High School Diploma or GED required.  

Experience:   A minimum of two (2) years’ experience in customer service, preferred.

Additional Requirements:May be required to work flexible hours.

PRIMARY RESPONSIBILITIES

1. Greeting guests with courtesy and care.
2. Maintain a clean and tidy waiting area for clients.
3. Answer phones promptly utilizing the skills/techniques approved by administration. Responsible for monitoring and following up on voicemails.
4. Scanning, uploading, and downloading documents, sending and receiving faxes.
5. Monitor and reply to email.
6. Ensure initial forms are completed as appropriate for all new and current clients.
7. Ensure all documentation with regards to client communication are completed in a timely manner (within 24 hours of occurrence).
8. Schedule appointments as requested for all new and current clients via approved script.
9. Schedule follow-ups prior to patients leaving facility at recommendation of patient’s provider.
10. Assist patients and clients with insurance questions; understanding of Verification of Benefits (VOBs).
11. Charge appointment fees for all patients upon arrival to facility.
12. Refer clients as appropriate to other departments within organization (Assessment, Business Office, Nursing, Medications, etc.)

Note:  The essential job functions of this position are not limited to the duties listed above.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Exhibit strong written and verbal communication skills.
2. Exhibit basic computer skills including, but not limited to:
   1. Microsoft Office
   2. Email Correspondence
3. Knowledge of facility policies and procedures.
4. Exhibit good judgement in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc).
5. Ability to use good judgment and keep information confidential.
6. Ability to react calmly and effectively in an emergency.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

 1.    Ability to sit for long periods of time (8-10 hours),

 3.    Ability to see well enough to read handwritten and typewritten material.

 6.    Ability to handle a variety of repetitive tasks at a moderate level.

 7.    Ability to occasionally handle electrical, mechanical, or equipment emergencies.

 8.    Available to work varied hours (i.e. evenings) as required, may be on call as needed.

 9.    Ability to travel between facility locations, and at times, the corporate office.

10.   Ability to drive a motor vehicle to designated sites.

11.   Ability to handle multiple projects and tasks under deadlines and with short notice.