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Administration - Clinical Solutions Coordinator

Memphis, TN, USA Req #355
Wednesday, October 11, 2023
Vertava Health is a leading national behavioral healthcare system for mental health and substance use disorders, providing a full continuum of services based on the individuals' varying needs at different times in their health and recovery journey. We apply evidence-based treatment modalities at every level of care and embed digital health tools to enhance and amplify clinical outcomes. With a growing list of Joint Commission accredited inpatient and outpatient locations across the country, a virtual care platform and a national network of healthcare providers, Vertava Health pioneers care that empowers people so that they can live out their best future.

Vertava Health

Job Description



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JOB TITLE:                                     Clinic Solutions Coordinator

REPORTS TO:                               Executive Director

FLSA STATUS:                              Non-Exempt

EMPLOYEE LEVEL:                      4 (Non-exempt – No Direct Reports)

COMPENSATION:                       $19.00 - $27.00 hourly



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OVERVIEW: The Clinic Solutions Coordinator is responsible for overseeing facility processes on a day-to-day basis and serves as the first point of contact for team members, patients, and guests.  This position assists with maintaining records, completing forms, and reporting compliance as requested by the leadership team.  The Clinic Solutions Coordinator is an influencer of Vertava Health’s brand values and is passionate about fostering a positive and professional environment.




  • Greet team members, patients, and visitors as the first point of contact when they enter the facility.
  • Complete clinical duties including answering a multi-line phone, scanning, uploading and downloading documents, sending and receiving faxes.
  • Monitor and reply to email.
  • Assist patients with forms and reports, as needed.
  • Assemble the assessment, intake, and patient program packets.
  • Schedule meetings for leadership team, set up of technology, as needed.
  • Foster and support a positive, professional, team-oriented, harassment-free work environment.
  • Communicate with cross-functional teams to tend to priority needs.
  • Complete trainings as assigned.
  • Post payments daily/weekly.
  • Maintain spreadsheets of patient attendance and reconcile with authorized days.
  • Maintain master calendar for facility leaders.
  • Other duties as assigned.


  • No direct supervisory responsibilities.




  • High School Diploma or GED required.
  • Minimum of 2 years’ experience in an administrative support role.
  • Knowledge of relevant legal state and local health department and regulatory requirements preferred.
  • Must be comfortable working in the SUD industry and communicating with third party payers in an effective manner.
  • Excellent written and oral communication skills.
  • Strong organizational skills with a keen attention to detail.
  • Extremely high level of integrity, honesty, and trustworthiness.
  • Must pass a pre-employment drug screen and a criminal background check.





  • None.


PHYSICAL DEMANDS: The physical Demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • The employee must occasionally lift and / or move up to 25 lbs.
  • While performing the duties of this job, the employee is regularly required to use close vision to see computer and read documents.
  • While performing the duties of this job, the employee is regularly required to sit; talk; hear.
  • While performing the duties of this job, the employee is frequently required to reach with hands and arms.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


  • Work environment in indoors and climate controlled.


Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities as necessary. Critical features of this job are described under various headings above. They may be subject to change at any time due to a reasonable accommodation or other reasons.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.







I have read and understand the duties of my position:




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Signature: __________________________________ Date: _________________________








Other details

  • Pay Type Hourly
Location on Google Maps
  • Memphis, TN, USA