250-Customer Service - 2003-250 Customer Svc Rep I

250-Customer Service - 2003-250 Customer Svc Rep I

Under supervision, answers resident and company requests for service both by telephone and in person. The Customer Service Representative I collects all relevant information, decides priority, type of service, etc., and enters data into PC computer system. Schedules all inside residential work to the satisfaction of residents; participates in all Customer Services related activities; and performs related work as required.  Work involves constant telephone and personal contact with residents, often times in difficult and demanding situations.  Extensive interdepartmental contacts are typical of this classification

Answers a large volume of telephone calls and personal resident requests for service, through soliciting pertinent data; decides on priority and type of call and schedules inside work to the satisfaction of the resident; enters acquired data into the PC computer system; prepares appliance replacement cost estimates and contracts; and conducts miscellaneous resident supply sales.

In response to incoming calls, provides status updates of service requests to residents as requested. 

Salary Rate: $19 - $21 D.O.E.