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950-Customer Service - 2003-950 Customer Svc Rep I

24351 El Toro Rd, Laguna Woods, CA 92637, USA Req #436
Wednesday, June 15, 2022

Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California.  We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

The Customer Service Representative is often the first point of contact for the residents of Laguna Woods Village.  The CSR will answer resident and company requests primarily by phone, and will resume in person assistance after distancing measures are lifted.  



  • HMO or PPO Health plans
  • Dental insurance
  • Vision insurance
  • Sick Time Off
  • Paid Time Off
  • 401(k) Retirement Plan
  • Direct Deposit
  • Aflac Insurance
  • Exclusive Employee Discount program
  • Reserved Employee Parking
  • Length of Service Awards
  • We promote from within
  • Paid training
  • Annual  raises with performance review


  • Answers large volume of phone calls regarding calls for service from residents
  • Data entry in Microsoft Office suite of programs as well as proprietary software
  • Provides excellent customer service to our residents
  • Updates internal documents
  • Decides when to forward appliances under warranty to GE


  • High School diploma or equivalent
  • Customer service experience
  • Excellent communication skills, both written and verbal
  • Ability to operate a PC and Microsoft Office suite of programs
  • Ability to relate to the needs and concerns of senior citizens
  • Keep calm under pressure
  • Ability to learn the operations, rules, and regulations of VMS and Mutuals as related to the position

VMS is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Other details

  • Pay Type Hourly
Location on Google Maps
  • 24351 El Toro Rd, Laguna Woods, CA 92637, USA