400-Security - 6040-400 P/T Gate Ambassador

Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California.  We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

Gate Ambassadors are not licensed nor function as Security Guards, are unarmed, do not make arrests and work only at the gate entrances or within Community facilities. 
 
Gate Ambassadors must be able to work a rotating schedule between day, swing and graveyard shifts, including weekends and holidays.
 
ESSENTIAL FUNCTIONS:          
Gate Ambassadors screen and process guests entering the Community. Receive calls from residents and staff and use a computerized  gate entry system to enter names of future guests. 
 
At Community gate entrances, checks all incoming traffic for decals/RFID, identification cards or passes; verifies visitors without passes by using the Gate Clearance Software. Directs gate traffic and provides assistance and directions; maintains general surveillance of the area and reports unusual incidents; briefs relief ambassadors as needed.  Physically moves, pushes or pulls rod Iron Gate to open / close entrance when required.
 
At reception desks, answers phones and processes guests. 
 
At applicable times and locations, opens/closes gatehouses and gates for business. 
 
When assigned to the Security office, provides general clerical support, including receptionist, data entry, filing and related work or any collateral duties as assigned by management. Also receives calls from residents and staff and uses a computerized gate entry system. Provides exceptional customer service to the residents and guests of this Community and presents a professional image and attitude at all times.
 
Performs miscellaneous job-related duties as assigned. Applicant after successfully completed training and having been approved by management, could be assigned to perform the duties of a Field Trainer, training other department members in all relevant duties and functions of the position.
 
Regular attendance is required.  All duties are performed on-site for the Community.

DESIRABLE QUALIFICATIONS:

Community resident with extensive work experience involving public contact or equivalent combination of education and experience which produces the following:

• Knowledge of the occupational hazards and safety precautions of the job.
• Knowledge of the computer and applicable software programs to perform the job.
• Knowledge of the geography of the Community.
• Knowledge on the use of computer software’s pertaining to the gates, scheduling and time keeping.
• Ability to learn controlling rules, regulations and procedures.
• Ability to read, understand, interpret and explain rules and regulations.
• Ability to understand and follow oral and written directions.
• Ability to relate to the needs and concerns of senior citizens.
• Ability to maintain effective working relationships with co-workers and the public and to deal with public relations problems courteously and tactfully. 

VMS is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.