240-Membership and Occupancy - 2112-240 Leasing Specialist

Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California.  We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

JOB SUMMARY:

Under general supervision, processes all leasing/rental applications, attends to walk-in customers (owners, tenants, real estate and property management agents), conducts inbound and outbound calls, collects leasing fees and makes financial deposits using appropriate software. Performs responsible clerical and record keeping work, and performs other related work as required in a challenging, fast paced, and heavy workload environment.

DESIRABLE QUALIFICATIONS:

Graduation from high school and a minimum of two years relevant customer service experience, working in a leasing office, property management or other related industry with intermediate proficiency in Microsoft Excel and Word or equivalent combination of education and experience which produces the following:

• Knowledge of the occupational hazards and safety precautions of the job.
• Knowledge of modern office equipment, computers and office practices and procedures.
• Knowledge of customer service standards, etiquette and processes.
• Knowledge of applicable software programs and MS Office 365 applications.
• Ability to read, understand, interpret and explain leasing procedures, rules and regulations.
• Ability to relate to the needs and concerns of senior citizens.
• Ability to maintain effective working relationships with other employees and the public, and to deal with public relations problems courteously and effectively.
• Ability to handle confidential information in a professional manner.
• Ability to multitask and work efficiently.

SPECIAL REQUIREMENTS:

• Knowledge of Fair Housing Regulations and real estate terminology or the ability to learn and retain.

VMS is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.