Sr. Inside Sales Representative

SUMMARY:  The Sr. Sales Representative is responsible for establishing and maintaining open and direct contact with customers for the purpose of executing sales and supporting the sales team goals and growth initiatives. Owns customer relationships, works with product line managers and department managers for pricing initiatives and coordinates, tracks, and reports customer data, trends, and sales opportunities. Owns setting up sales pipelines to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. This role is also responsible for developing business with existing customers and new customers.  

DUTIES & RESPONSIBILITIES:   

Responsibilities include, but are not limited to: 

• Answer and prepare communications for quotes, orders, and other customer requests. 

• Review and process orders, ensuring all customer requirements are met. 

• Responsible for customer experience and KPI’s. 

• Follow up on actionable items and tracks requirements to ensure completion through processes.  

• Resolve customer complaints in a timely and professional manner to maintain customer loyalty. 

• Identify potential customers through networking initiatives, cold-calling, and email communications. 

• Research competitors’ products, pricing, and product success to determine customer preferences. 

• Coordinate with other departments to meet plan and assists with customer requirements.  

•  Keep management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses. 

• Provide support and training to less experienced Sales Representatives as needed. 

• Support department manager in day-to-day tasks. 

• Expand industry knowledge by attending educational workshops and reading professional publications. 

• Other duties as assigned or required. 

MINIMUM REQUIREMENTS:   

• Associate degree  

• 3+ years of relevant/technical work experience OR 

• An additional 2 years of specific work experience in lieu of degree. 

• Excellent time management skills with ability to organize and manage multiple and competing priorities. 

• Ability to work independently with little to no supervision. 

• Proficient using various software, applications, and programs, including Microsoft Office program (Excel, PowerPoint, and Word.)  

• Reputable communicator through oral and written skills with customers, peers, and management.  

• Ability to work independently or with others in a collaborative team environment.  

• Ability to build effective working relationships with co-workers and customers.  

• Ability to read and write at a proficient level. 

PREFERRED REQUIREMENTS: 

• Master’s degree 

• 6+ years of experience in the sales, customer service, and/or aviation industry. 

• Quantum Control ERP experience or related aviation information system experience.  

• Experience with U.S. Export Rules and regulations. 

• Technical knowledge of aircraft components preferably touching on MROs, aviation distribution or similar environments. 

• PowerBI experience. 

OTHER (INCLUDE LICENSES, CERTIFICATIONS, SECURITY CLEARANCE, TRAVEL REQUIREMENTS, ETC.):   

• The selected applicant will be subject to a background check and drug testing. 

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.


At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.


Let us tell you why:


Time Off: Enjoy Paid Time Off to relax and recharge.


Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.


Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.


Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.


Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.


Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.


Insurance: We've got you covered with Short-Term and Long-Term disability insurance.


Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?


Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!