Customer Account Leader I

Independence, KS 67301, USA Req #3220
Sunday, March 17, 2024


SUMMARY:  The Customer Account Leader I is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.





Responsibilities include, but are not limited to:

  • Managing repairs of multiple units for customer accounts through the shop and quoting clients through phone or email communication in a timely manner.
  • Translating technical data from shop reports into quotations.
  • Tracking each unit included in a specific client list to meet the advertised turn time.
  • Quoting/RFQ items when needed.
  • Monitoring each unit included in a specific client list to meet the advertised turn time.
  • Maintain organized workstation.






  • Basic computer skills.
  • Sales/Customer Service experience 0-2 years.
  • Basic math skills.
  • High school diploma or equivalent.





  • Previous experience with meeting goals and deadlines.
  • Demonstrated excellent interpersonal and communication skills.
  • Proven record of reliability.
  • Demonstrated ability to prioritize tasks.
  • Previous experience in a fast-paced working environment.
  • Proven experience with a diverse customer base.
  • The associate must be able to work well in teams with others from diverse organizational backgrounds.
  • The associate will regularly work with restricted information and must be willing to keep this information confidential.



The selected applicant will be subject to a background check and drug testing.

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.

Let us tell you why:

Time Off: Enjoy Paid Time Off to relax and recharge.

Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.

Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.

Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.

Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.

Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.

Insurance: We've got you covered with Short-Term and Long-Term disability insurance.

Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?

Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!

Other details

  • Job Family Sales
  • Pay Type Hourly
Location on Google Maps
  • Independence, KS 67301, USA