Westminster Banner

Operations Manager

30 Columbia Turnpike, Florham Park, NJ 07932, USA Req #1017
Friday, May 24, 2024
Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

Job Description Summary

We are looking for a strategic thinker with strong analytical skills and a proven track record in operational management and execution. If you thrive in a dynamic, fast-pace environment and are passionate about driving organizational excellence, we invite you to apply for this exciting opportunity! Serve as the right-hand to the EVP, Head of Operations, overseeing operational performance spanning all regions and asset classes including Multifamily, Retail, Commercial, and Hospitality. This pivotal role entails a blend of financial acumen, data analysis expertise, and an unwavering commitment to operational excellence.

How does Westminster support its team members? Each eligible team member has the opportunity to:

  • $2k relocation bonus
  • Live on-site and take advantage of our employee apartment discount
  • Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
  • Receive $1k in contributions to the HSA medical plan for each employee who enrolls
  • Obtain assistance for student loans as well as tuition reimbursement
  • 401k Match-50% of the first 6%
  • Short-Term and Long-Term Disability
  • Paid Life Insurance
  • Paid Time Off and more.


We are seeking a dynamic Real Estate Operations Manager to drive efficiency, productivity, and profitability across our regions. In this pivotal role, you'll be instrumental in pinpointing and capitalizing on opportunities to enhance the performance of all our assets. You will be collaborating with regional leaders to craft and implement strategies aimed at driving success. Your responsibilities will include:

  • Developing and implementing operational strategies to maximize the performance and profitability of our real estate portfolio.
  • Overseeing property management activities, including resident relations, lease administration, maintenance, and property capital projects.
  • Collaborating with acquisition and development teams to evaluate potential real estate investments and provide operational insights.
  • Establishing and maintaining key performance indicators to track and measure the success of our real estate operations. Making adjustments and evolving as the portfolio requires.
  • Providing solutions to routine and complex problems.
  • Assisting in financial performance reviews of individual markets, analyzing billing reports, workforce utilization, client accounting, and employee allocation tracking.
  • Collaborating with Regional Leaders to develop and implement improvement plans for underperforming assets, fostering accountability and transparency within markets.
  • Supporting preparation and follow-up tasks for budget calls and business development meetings.
  • Serving as the primary point of escalation for operational challenges faced by Regional Operations market leaders.
  • Undertaking additional duties as required or requested, with the autonomy to determine methods and strategies for achieving goals.
  • Coordinating project teams to ensure timely completion of tasks and providing solutions to both routine and complex problems.


  • Bachelors’ degree preferred.
  • REAL ESTATE EXPERIENCE REQUIRED: Requires minimum of five years' previous experience in multi-site property management in various asset classes including Multifamily, Retail, Commercial, and Hospitality
  • Requires ability to effectively present information and respond to questions from groups of managers, supervisors, clients, customers, and the general public.
  • Requires a valid driver’s license and valid car insurance, as required by the state in which employed. Real estate license (where required by the state).
  • Requires the ability to accurately perform advanced business mathematical functions such as calculation of percentage and ratios.
  • Requires strong administrative and organizational skills.
  • Requires strong time management skills and the ability to prioritize wisely.
  • Requires good understanding of sales and marketing concepts and the ability to develop, implement and evaluate market plans.
  • Requires knowledge of on-site maintenance requirements including dealing with vendors and contractors.
  • Prefer experience in the execution of capital projects.
  • Requires high level of self-control under difficult or emergency situations.
  • Yardi and/or other management software knowledge highly preferred.
  • High Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
  • Experience with collaboration apps including Teams, Zoom & WebEx.
  • Experience with Apple iOS devices.
  • Ability to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.
We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. 

Other details

  • Job Family Regional Management Allocation
  • Pay Type Salary
Location on Google Maps
  • 30 Columbia Turnpike, Florham Park, NJ 07932, USA