Family Services Manager - Head Start

Anne Arundel County, MD, USA ‚óŹ Baltimore, MD, USA Req #2206
Tuesday, January 16, 2024

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves.   If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.


The Family Services Manager is responsible for supporting the larger system of social services coordinated by Head Start.  Implements the core family partnership, parent engagement, and community partnership functions for the program. Knowledge of the principles of family support and case management is necessary to collaborate with related service areas and to communicate with internal and external stakeholders. Applying a family-centered philosophy in services to motivate Head Start families to increase their participation and involvement with their children’s education is a key focus for this position.



Family Partnership Building

  • Recruit, enroll and engage in a process of collaborative partnership building with 45-50 families of children receiving Head Start services.

  • Conduct home visits annually, and as needed with each family, based on the family’s identified tier level. 

  • Ensure meetings and one-on-one interactions are respectful of each family's diversity and cultural background. 

  • Work with families on an individualized basis to identify family goals, strengths, and necessary services and supports through the Family Needs Assessment, and track progress on family goals set in the Family Partnership Agreement.

  • Ensure parents have opportunities to enhance their skills and knowledge in the following areas:  Child growth and development; Prevention of child abuse and neglect; Family literacy; Preventative health and safety; Maintaining a medical home; Community advocacy; and Transition activities.

  • Arrange for education and other appropriate interventions related to family or individual mental health services, substance abuse, child abuse and neglect and domestic violence, if needed. 


Community Partnership

  • Take an active role in community planning and advocacy to improve the delivery of services to children and families.

  • Encourage volunteers to participate in the Head Start program.

Service Coordination

  • Maintain ongoing weekly contact with Teaching Associates in order to integrate Family Partnership Goals with classroom efforts, ensure integrated child and family curriculum, gain information regarding child performance in the classroom and plan family events.

  • Plan and attend parent committee meetings and family activities.

  • Assist families in making the transition out of the Head Start Program. 

  • Assist with health and developmental screenings within the 45/90 day requirements.

  • Provide crisis intervention for families as needed.


Recordkeeping & Reporting

  • Participate in on-going Data Management System Training.

  • Maintain and update child health records, follow up on referrals for support services, and ensure all documentation is current in PROMIS/COPA.

  • Submit reports as requested, such as monthly summary tracking reports.

  • Assist in the documentation of in-kind toward the non-federal share requirement.  

  • Monitor monthly parent committee funds. 


General Responsibilities

  • Maintain confidentiality in regards to Associate and family information.

  • Participate in Associate meetings, conferences, professional development (Governance and ERSEA within 90 days of hire) and workshops as assigned.  

  • Mandated reporter as stated in Child Abuse and Neglect Policy.

  • Be present at work in order to provide consistency of services.

  • Be a contributing team member in a positive/productive manner.

  • Demonstrate the commitment to the Y’s mission, values, and policies in the performance of daily duties.

  • Perform any other work-related duties as requested by your supervisor.



  • Must pass physical examination, background check, and fingerprinting screen.

  • Must have a valid driver’s license.

  • Must have access to reliable transportation.

  • Basic computer literacy in email, word processing and internet navigation


Education and FSA Levels

Family Services Advocate I AA in Social Science related field of study

Family Services Advocate II: BS in Social Service related field of study

Family Services Advocate III: Master’s Degree in Social Work (MSW) or related field of study


  • Training related to social, human or family services, Head Start experience preferred

  • Assisting parents of young children in advocating and decision making for their families 

  • Ability to develop positive relationships with children and parents 

  • Ability to effectively communicate through verbal and written form



  • Maintain certification in CPR and First Aid

  • Y mandated training within 90 days of hire



  • Work flexible hours to meet the needs of the families



  • Able to lift a child weighing 40 pounds, 20 times a day if needed


The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.

Other details

  • Job Family Early Childhood Development
  • Pay Type Hourly