Membership Associate

Lionville Community YMCA, 100 Devon Drive, Exton, Pennsylvania, United States of America Req #3327
Monday, April 15, 2024

We are a diverse community joined together by a shared commitment to nurture the potential of kids, promote healthy living and foster social responsibility.

With more than 60,000 members across Chester County, our programs and facilities are always based on the unique needs and interests of the communities we serve. In addition, our volunteers, staff, members and donors are all united by a deep commitment to continually strengthen Chester County.

Job Title: Membership Associate   

Branch: Lionville YMCA 

Pay Class: Part Time 

Shifts/Availability: Varies

Rate: $13.00


About the YMCA of Greater Brandywine: The YMCA of Greater Brandywine (YGBW), an association of eight YMCAs serving Chester County, is a non-profit organization committed to nurturing the potential of every child, promoting healthy living and fostering social responsibility through life-changing programs for all.   


Position Purpose: The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.  




  • Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility. 
  • Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs. 
  • Assists in giving cause-driven facility tours for prospective members. 
  • Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs. 
  • Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry. 
  • Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion. 
  • Maintains accurate cash, receipt records, and financial operating procedures. 
  • Understands and properly executes opening and closing procedures. 
  • Maintains a professional atmosphere and presentation with proper and current signage. 
  • Always wears approved YGBW apparel and name tag when on duty. 
  • Ensure compliance with all YGBW policies and standard operating procedures.  
  • Perform other related duties as assigned.  




  • Must be 18 years of age or older 
  • Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly. 
  • Excellent verbal communication skills preferred 
  • Cash handling experience preferred 
  • Enjoy working with and helping people with a friendly and positive demeanor 
  • Obtain and maintain all additional new hire certifications and trainings within 90 days of hire 


  • Making a difference in a person’s life every day. 
  • Fun, fast-paced work environment  
  • Working for a diverse and inclusive community-based non-profit 
  • Opportunities for training and advancement 
  • Free Family Membership (all members of the family membership must live in the same household)
  • Tuition reimbursement
  • Referral bonuses


EQUAL OPPORTUNITY - The YMCA of the Greater Brandywine considers candidates for all positions on the basis of qualifications and without regard to race, color, religion, gender, gender identity, gender expression, national origin, genetic information, age, physical or mental disability, sexual orientation, marital status, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable federal, state & local laws.

Other details

  • Pay Type Hourly
This posting is inactive.