Customer Database Associate

Lincolnshire, IL, USA Req #2409
Monday, September 9, 2024
Klein Tools is a dynamic, fast-paced and results driven company dedicated to launching hundreds of innovative products each year. Are you ready to make an impact?

Perks for you include:
 
• Paid Vacations & Holidays
• Profit Sharing & Matching 401(k)
• Health Insurance (Medical, Vision, & Dental)
• Discounts on Klein Tools products
• Education and Professional Development Assistance
Under close supervision, the Customer Database Associate is responsible for maintaining the assigned databases and processing intercompany orders. This position is also responsible for assisting with coordinating hardware shows.
  • Set up new accounts and update customer information in the system for the Unites States Customer, Salesperson, Organization, and Mass Marketing databases. Assist with contract pricing program via Copy List Plan Program.
  • Coordinate and process all matters related to the facilitation of inter-company orders including plant to plant, plant to customer, and subsidiary to customer order fulfillment.
  • Process orders and ensure all appropriate promo codes and promotion attributes are applied. Perform basic promotion queries.
  • Maintain special pricing, terms, and conditions for all Retail Hardware shows.
  • Provide general customer support for both Tech Support and Quality Control personnel.
  • Investigate accuracy of information submitted on POS reports and troubleshoot data when necessary.
  • Ensure orders are processed and maintained with approvals and released timely.
  • May assist with Canada database management, promotion set up, and contract price set up.
  • May process promotion payment (coop) as needed. Investigate accuracy of information submitted on coop claim forms and obtain all necessary approvals for processing payment or credit request.
  • Cross train and provide assistance to team members as needed.
  • Perform other duties as required within the nature and level of work.
Qualifications
  • High School diploma and one (1) year of related experience are required. Experience with PRMS, AS400, BOSS, or Varsity preferred.
  • Proficient in MS Office suite of applications. Must be able to multitask, manage shifting priorities, and work independently and with others. Ability to work in fast-paced and high-stress environment. Ability to communicate effectively both verbal and written.
Physical Demand Requirements
 
​Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Your main focus:
 
· Quality
· Customer Obsession
· Innovation
· Ownership
· Teamwork

Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For candidates with disabilities and needing assistance, please email us at hr@kleintools.com.

Other details

  • Job Family Client Relations
  • Job Function Office
  • Pay Type Hourly
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Location on Google Maps
  • Lincolnshire, IL, USA