Account Director

Company  

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies.  We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world.   

A global leader in test development, test delivery, and candidate services, Prometric enables test sponsors worldwide to advance their credentialing programs through test development and delivery solutions that set the standard in quality and service excellence. Prometric offers a comprehensive and reliable approach to advising, developing, managing and delivering programs in an integrated, technology-enabled environment across the world’s most secure testing network, including 14,000 locations in more than 180 countries or through the conveniences of online assessment services. 

Prometric has nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. In response to Covid-19 and the race to being remote, Prometric is currently leading the transformation from in-center to at-home, remote proctored testing.  

Role and Responsibilities 

The Prometric Account Director should possess outstanding sales experience, honed customer service skills and a passion for providing innovative business solutions in a variety of settings and inceptions. We value individuals who are passionate about growing our existing accounts while identifying roadblocks and obstacles to increasing business. The ideal fit will be innovative enough to suggest tailored solutions to common account problems. Dedication to developing long-term relationships and facilitating smoother connections between our clients and our internal executives is a must. 

• Manage and grow relationships to drive expansion and renewals across all solutions within assigned accounts 

• Generate demand by assisting clients to identify current needs, and then effectively articulate how Prometric can add value through our services and solutions 

• Meet or exceed annual sales quota 

• Collaborate with Implementation Managers, Overlay Specialists, CSMs and other internal resources 

• Minimize churn and maximize retention in assigned accounts 

• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the renewal agreement for each client 

• Use Prometric’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast 

• Build trust and long-term relationships by developing client advocates and coaches who support Prometric. 

Professional Qualifications 

• BA/BS Degree from a four-year college or university and 10 years of professional experience in account management / client services with a proven track record expanding client relationships 

• Ability to identify and advance new revenue streams for assigned client portfolio 

• Client Management ; improving client relationships  to drive sales growth through building trust and manage client expectations and needs 

• Ability to link Prometric service offerings to clients current and future needs as well as differentiate from competition 

• Experience managing internal SME’s for positive outcomes 

• Excellent oral and written communication skills with the ability to succinctly articulate business progress, issues, challenges and resolutions.  

• Contract negotiation 

Personal Characteristics 

• Intellectually curious, with strong business acumen and the ability to understand how to create value for a client 

• A process minded person. You believe strongly that success starts with a plan  

• You lead by example, ready to dive into the weeds on a client issue -- but able to zoom out and navigate high-level business strategy 

• Takes ownership, in a collaborative and inclusive manner 

• A strong communicator, able to interact at all levels of an organization 

• Undeterred and capable of having the tough conversations, both internally with your team and externally with clients