Liability Complex Claims Specialist

Location: Hybrid work model in any of the following offices: Waltham, MA; Irving, TX; Van Wert, OH; Dublin, OH 

We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!

Are you an individual that likes to be challenged and like to be in an environmental where everyday is not the same? Do you have the technical skills to handle an array of personal and general liability complex claims in litigation? Are you a person who thrives in a team environment but can also work independently? If the answer is yes to all of the above, then this is the job for you!

The Liability Complex Claims Specialist role will be an exciting and rewarding position. You will have the opportunity to strut your knowledge in the areas of primary and excess casualty, construction, environmental tort, employee practice liability and class action litigation. Come be a part of the Central Claims TEAM (Together Everyone Accomplishes More) today!

How You’ll Make an Impact

• Investigate, evaluate, negotiate and resolves claims with exposures of $250,000 or more which signify the most complex in coverage, severity and represents the company’s largest damage exposures
• Technical responsibilities may include management of primary casualty, umbrella/excess casualty, construction, construction defect, environmental/pollution/toxic tort, traumatic brain injuries, fatalities, disfigurement/amputation, liquor liability, abuse/sexual offenses, employee practice liability and class action litigation
• Develops and maintains excellent rapport with our agency force, insureds, claimants, experts, attorneys, and internal customers
• Attend depositions, mediations, settlement conferences and trials as needed
• Provides proactive customer service throughout the life of the file by appropriately setting expectations, building rapport, and responding to requests timely
• Contributes to Team NPS results
• Monitors and collaborates with defense counsel on the development of litigation and resolution strategy throughout the litigation process
• Thorough review of defense costs in an effort to control defense costs
• Sets accurate reserves in a timely manner and continually reviewed in the context of ultimate probable exposure 
• Complies with Best Practice Playbook
• Manages paid losses appropriately; pay what is fair and owed, settle claims at the optimal time in the life of the claim file
• Demonstrates effective and efficient file management through swift resolution of files that warrant settlement
• Retains approved or preferred suppliers whenever possible.  Properly manages of non-legal expenses
• Participate in company-wide Large Loss Roundtables and provide technical regional guidance to CORE associates
• Reporting to senior management and underwriters on claims trends and developments

What You’ll Bring

• Must possess or secure and maintain appropriate state adjuster licenses and continuing education credits
• Bachelor’s Degree in Business Administration, Risk Management or related field and 4 years of insurance experience including the handling of high complexity, high severity claims
• Or 6 years of insurance experience including the handling of high complexity, high severity claims
• Adjudicate highly authority complex claims at the highest authority limits on assignments reflecting the highest degree of technical complexity in liability and litigated claims potentially with major impact on departmental results
• Ability to travel overnight up to 20%
• Preferred Qualifications:
  • Litigation and Mediation Management experience
  • Transportation, construction, manufacturing, real estate, employee practice liability and small business experience
• Knowledge Skills and Abilities
  • Possesses analytical and problem-solving skills
  • Ability to investigate and evaluate complex liability claims
  • Ability to analyze available information and make effective decisions
  • Ability to evaluate damages and negotiate fair settlements
  • Possesses excellent organizational and written communication skills, including negotiation, presentation, and influence skills
  • Excellent customer service and interpersonal skills and will be able to work with clients and business partners in a professional manner