Liability Claims Specialist

Location: Hybrid Work Model – Irving, TX

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!

By joining our growing Claims team as a Liability Claims Specialist, you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.

How You’ll Make an Impact

• Manages assigned volume of casualty claims within Personal and Commercial underwriting verticals
• Investigates, evaluates, negotiates and settles assigned claims within authority limits
• Develops and follows strategic action plans throughout the life of the file
• Provides proactive hospitality by appropriately setting expectations, building rapport, and responding to requests timely
• Builds relationships and appropriately communicates with agency partners, internal and external stakeholders
• Conducts thorough and proactive liability claim investigations including utilization of ISO
• Implements proper recognition, investigation, referral and communication regarding subrogation
• Sets accurate initial reserve in a timely manner and continually reviews accuracy in the context of ultimate probable exposure 
• Manages liability files through swift resolution of exposures that warrant settlement
• Detects and mitigates fraud when investigating claims
• Maintains appropriate consideration of file expenses and utilizes approved suppliers
• Manages paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the file
• Monitors and collaborates with defense counsel on litigation strategy and development through the litigation process 
• Assists team development with subject matter expertise learning, and onboarding assistance
• Completes training as assigned
• Handles special projects as assigned

What You’ll Bring

• Ability to obtain and maintain all required state department of insurance adjusting licenses and CE’s within 90 days of employment
• Bachelor’s degree and 2 years of related experience
• Or Associates degree and 3 years of related experience
• Or 4 years of related experience
• Travel as needed
• Ability to investigate and evaluate liability claims in accordance with our Best Practices
• Ability to analyze available information and make effective decisions
• Ability to evaluate damages and negotiate fair settlements
• Ability to work independently and in a team environment
• Positively contributes to Team NPS results
• Ability to reach key performance metrics
• Properly utilizes diary & mail system to manage timeliness of needed activity
• Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements
• Strong understanding of industry verticals such as transportation, construction, manufacturing, real estate, and small business
• Understands and utilizes various resources including technology and tools
• Ability to understand Central Insurance’s policies and processes

Preferred Qualifications

• CPCU, SCLA or AIC designations
• Claims experience in both Personal Lines and Commercial Lines
• Litigation management experience
• Experience drafting coverage letters
• Working knowledge of contracts and risk transfer concepts