CDS- Missions Manager - 576600

***GRANT-FUNDED***  This is a grant-funded position.  The position’s continuance may be dependent upon on-going grant funding.

General Responsibilities:

Supervises and coordinates activities of Goodwill Industries of Upstate/Midlands South Carolina, Inc.’s (GIUMSC) Veteran Services- Homeless Veterans Reintegration Program (HVRP) to ensure the implementation of a high quality program that meets all applicable requirements and contract goals.

Coordinates with the Career Development Services (CDS) staff, other departments, and agencies to establish and implement appropriate services for the clientele of GIUMSC.

To meet/exceed DOL grant outcomes for the HVRP program.

Essential Duties and Responsibilities:

1. Be knowledgeable of Department of Labor Homeless Veteran Reintegration Program (HVRP) grant guidelines, as well as GIUMSC practices, policies and procedures to ensure program compliance.
2. Assists HVRP staff in successful program marketing strategy and implementation.
3. Serves as the point-of-contact between Department of Labor, Department of Veteran Affairs, SC Department of Veteran Affairs, participating agencies, and organizations.
4. Understands and supports implementation of contract concepts by achieving outcome standards.
5. Analyzes program performance and makes recommendations for program improvements to supervisor.
6. Prepares and completes internal and external reports as required by Department of Labor, GIUMSC, and/or funders.
7. Submits reports in a timely manner. Utilize the MIS DOL software to access reporting data.
8. Monitors budget to stay within program and operational guidelines.
9. Maintains compliance with GIUMSC policies and philosophy.
10. Provides supervision, oversight, and evaluation of associates/staff through planning, rewarding and disciplining, feedback, and performance reviews.
11. Arranges in-service and training programs for associates/staff on contract requirements, contract processes, documentation requirements and implementation, goals, agency and governmental regulations, communication and expectations.
12. Creates partnerships with supportive services, businesses, community partners, non-profits and other organizations that support GIUMSC’s mission.
13. Identifies employers to support grant outcomes and measurements and create MOU’s as needed.
14. Creates MOU with partnerships, to include DOL, Upstate Continuum of Care (CoC), Veteran services, transitional homes, SC Legal Services, Adult Education in the service area, Local Colleges, training providers, etc.
15. Identifies evidence based models from veteran programs to use as model for HVRP.
16. Identifies program challenges and needs and provides action plans.
17. Ensures participants receive job training/education, follow-up, and retention services.
18. Directs special projects for the improvement and enhancement of program quality and outcomes.
19. Addresses complaints and effectively works to resolve and mitigate problems. 
20. Attends any mandatory training events provided by DOL.
21. Performs all other duties as may be assigned.

Responsible to:   Director of Mission Services

Education and/or Experience: Bachelor Degree in field of Human Services or Education preferred; or appropriate combination of post-secondary education and work experience in field of Human Services or related fields to support the mission.

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills
• Knowledge of social service, labor market information, post-secondary education and community agency practices
• Ability to network and develop relationships with agencies and employers
• Ability to present in a classroom environment
• Proficient and skilled in MS Office (Excel, Word, PowerPoint) and Outlook
• Ability to:

• Read, write, speak and understand English
• Bi-Lingual, preferred
• Give and carry out instructions in verbal and written format
• Communicate effectively and efficiently
• Interact and maintain effective working relationships with individuals and youth of varying social and cultural backgrounds
• Work independently and demonstrate time management skills
• Maintain confidentiality
• Handle multiple tasks and meet deadlines

Physical Requirements:  Daily requirements may include climbing, balancing, reaching, talking, hearing, seeing, standing, stooping, kneeling, handling, lifting, carrying, pushing, and pulling.  May be exposed to dust and odors.  May be required to do limited work outdoors.  Some travel may be required.

Safety & Security:  Responsible for following all safety, and security procedures as directed by GIUMSC policy.   

Work Hours:  Hours are between 8:00 AM – 5:00 PM Monday – Friday or whatever hours are required to meet the professional requirements of the job.

Work Attire:  Casual business attire; however, professional business attire when appropriate. Each associate should present a fashionable, neat, and clean appearance that will be reflective of GIUMSC’s positive image in the community.

Driver’s License/Auto Insurance:  Each associate should maintain a current and valid South Carolina driver’s license with limited points and/or traffic citations and adequate automobile liability insurance coverage.

EXCELLENT BENEFITS - GOODWILL IS AN EQUAL OPPORTUNITY EMPLOYER – Minorities/Female/Disabled/Veterans