Case Manager

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

POSITION SUMMARY:

The Case Manager will provide services to families referred through DHS/Self Sufficiency to enhance family stability and support workforce readiness. The individual will work with families by conducting a comprehensive screening to determine immediate needs, short- and long-term goals, and unique family barriers to create a collaborative goal/service plan.

Provides skills training to children, adolescents and adults to address immediate needs and implements a plan forward to overcome barriers in accessing resources to meet those needs. Creates a strong rapport with professional boundaries and provides connection by referral to outside resources needed to further support the family in reaching their goals. Collaborates with community partners and connects families to relevant resources to support progress.

ESSENTIAL JOB FUNCTIONS/MAJOR JOB RESPONSIBILITIES:

· Provide in-home change services to children, adolescents and families

· Assess for parental capacities as related to child safety and well-being, basic needs unmet and extraordinary barriers preventing family stability

· Help family members overcome barriers and identify strengths

· Report any potential or dangerous situations to immediate supervisor immediately

· Documents all client interactions objectively and in a timely manner, reporting any barriers immediately

· Use Motivational Interviewing, Collaborative Problem Solving, Wraparound, and other effective practices

· Help parents improve diminished protective capacities

· Knowledge of dynamics of high-risk families including substance use and behavioral health

· Coordinate case activities with Contract Supervisor, DHS/Self-Sufficiency, schools and other community partners

· Maintain client confidentiality

· Provide a range of services including parent education, modeling healthy communication skills, empowering parents to self-advocate, locating appropriate resources to meet basic and complex family needs, assist in barriers to home management, budgeting, stress reduction, stabilization of home environment, and other appropriate services as needed

· Maintain accurate and current client records documenting all client contact including weekly progress notes, short- and long-term goals, monthly progress reports, collaborative staffing reports with other SSP teammates, and completing initial screening and releases uploading to client profile within the electronic client record (ECR); sign documents to meet contract requirements.

· Refer client to supportive services to supplement treatment and counseling as appropriate

· Conduct parent-child coaching and interaction sessions

· Assist with self-sufficiently providing consultations/courtesy assistance in evaluating the appropriateness of needed interventions

· Prepare clear, concise written reports, including treatment plans, closing summaries, and other reports as required

· Create and maintain positive, collaborative relationships with supportive partners in the community

· Develop a written record of appropriately used direct support funds for client family (as needed)

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must have respectful, open, unbiased, accepting attitude toward clients and their families and practice with cultural competency

· Must have proven skills in creativity, problem solving, team building, resource development, mediation, etc.

· Must be able to collaborate with community providers

· Must be able to work in a multicultural setting

· Requires strict adherence of HIPAA standards in the office workspace to ensure client confidentiality

- A valid driver's license, car insurance, and access to a vehicle are required.

EDUCATION and/or EXPERIENCE:

• Minimum of a Bachelor’s Degree in social work, psychology or counseling
• At least two years’ of experience working with high needs families within the last five years. Experience may be substituted for education.
• Effective at working to support education, substance use disorder treatment, behavioral health, and other presenting concerns. Must have respectful, open, unbiased, accepting attitude toward clients and their families.

The Perks:  We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.