IT End User Specialist 3
Búfalo, Nueva York, EE. UU. ● Mooresville, Carolina del Norte, EE. UU. ● Saegertown, Pensilvania 16433, EE. UU.
Sol. N.º3796
jueves, 20 de junio de 2024
Job Summary
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Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.
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Job Duties
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- Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors
- Administration of Active Directory On-Premises, Azure AD, and various other Microsoft cloud services
- Research and develop solutions for emerging problems
- Install and configure software or hardware updates or patches
- Evaluate and resolve network connectivity or communications systems issues
- Develop and maintain documentation related to systems or workstations and may provide user training
- Ensure systems and workstations are compliant with organizational policies and security standards
- May set up and deploy new user workstations or accounts
- May assist with IT asset tracking
- Complete all necessary documents fully and accurately
- Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
- Follow all Safety, Environmental and Quality policies and procedures
- Travel time ~25%
- Perform other duties as assigned
- position is fully onsite at one of our locations
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Experience and Education
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- Perform work under minimal supervision
- Familiarity with Windows 11 and Microsoft Server environments
- Handle complex issues and problems and refer only the most complex issues to higher-level staff
- Possess comprehensive knowledge of subject matter
- Typically require a bachelor's degree and 4 to 6 years of experience
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Competencies/ Skills
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- Advanced verbal and written communication skills
- Computer skills
- PowerShell scripting
- Project scheduling skills
- Planning skills
- Technical expertise
- Problem-solving skills
- Customer service-oriented mindset
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Grupo de puestos
IT
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Tipo de pago
Salario