Leader of Operations II - Healthcare

EXL Health is hiring a Lead Assistant Manager - Post Audit Operations 

The Lead Assistant Manager Post Audit Operations willsupport the Post Audit Manager with managing the day to day efforts ensuring client savings and internal revenue are achieved. The Lead Assistant Manager Post Audit Operations is responsible for planning, coordinating, and directing the activities of the post audit coordinators, ensuring staff is well trained, knowledgeable, responsive, and adherent to client SLAs. The Lead Assistant Manager has day to day oversight of finding letters, finding files, reprice files, invoicing, issues, and aging account receivables. The Lead Assistant Manager is able to work across functional areas/departments to achieve corporate/division goals. The Lead Assistant Manager will prioritize daily duties, lead regular team meetings to assess workflows, create and manage action plans and activities related to the post audit process and ensure the post audit process is completed timely for monthly invoicing. The Lead Assistant Manager will approve time sheets, assist with escalated calls, and other items as needed. The Lead Assistant Manager understands/manages staffing needs, tools, and training requirements.

Responsibilities

Revenue Management:

• Ensures client savings and internal revenue goals are achieved
• Ensures finding/demand letters are sent daily for all clients
• Ensures revenue/findings files are submitted each week/month accurately and in a timely manner and a returning file is received for invoicing for all clients
• Ensures invoicing is performed accurately and timely each month for all clients
• Daily/Weekly/Monthly Tracking Reports
• Understands factors that generate/prevent revenue and solves issues that puts savings/revenue at risk

Performance Management:

• Ensures employees are aware, connected and accountable to program goals

• Ensures productivity and quality goals are established and communicated to all employees
• Ensures employees are provided with monthly one on ones (PIP/Counseling when below standard)
• Ensures team meetings are held to communicate with staff (performance, issues, risks, updates, plans)
• Provides training (re-training) coaching and development to ensure employees can be successful in their role
• Ensure the team resources are available to perform the day to day duties. Manages attendance, holds Individuals accountable effectively/efficiently contributing to the program’s day to day activities needed to achieve goals.
• Builds a high performance team and strives for operational excellence

Continuous Improvement:

• Understands issues, barriers, performance gaps and creates action plans to improve results
• Works across functions to solve issues and improve results (Selections, Workflows, IT, Implementations)
• Looks for ways to continuously develop self and others
• Brings forth at least 1 new solution/improvement per quarter
• Assist others as needed (not all inclusive)
• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures and programs.

 Supervisory Responsibilities: 

 Supervisor post audit coordinators.

Qualifications

• Bachelor’s degree or equivalent work experience in operations and invoicing. 
• Minimum 5-8 years or equivalent work experience in operations/supervisory.
• Minimum 2 years of Healthcare experience.
• An understanding of Accounting/Reconciliation and Revenue Cycle Management
• Strong leadership skills and ability to perform a wide range of duties.
• Excellent computer skills, proficient in excel, word, and outlook.
• Excellent people management skills, interpersonal skills, and communication skills.
• Able to train and delegate.