Support Specialist - (Part-Time) (Friday-Sunday 3pm – 11:30pm)

Title: Support Specialist - (Part-Time) (Friday-Sunday 3pm–11:30pm)

Department: Interim Housing

Location: El Puente, 711 N. Alameda, Los Angeles, CA 90012

Reports to: Assistant Director

Schedule: Friday-Sunday from 3pm-11:30pm

Status: Part-time, Non-Exempt (Hourly), Non-Management 

Benefits: 403b, sick time, vacation time, holidays, EAP, company discounts, anniversary gift, stipends for bilingual and other skills/participations

Summary

A support specialist will act as the first point of contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients’ needs (in a trauma-informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist’s role is vital to the success and support of the client and the shelter itself.

Essential Duties and Responsibilities:

- Monitor and oversee the floor including communal areas, patios, bathrooms, dorms, and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties. At all times, be visible and on the floor while actively engaging and welcoming clients.

· Conduct regular, thorough walk-throughs of the facility

· Create a supportive environment to ensure client progress towards stability

· Attend relevant staff meetings, trainings and retreats as scheduled

· Oversee client cubicle/bed area maintenance in a trauma-informed manner

· Facilitate a client engagement activity, such as groups or other activities

· Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift

· Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

· Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communication skills

· Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction

· Communicate effectively, and in a timely manner, with management, peers, and clients

· Maintaining client confidentiality at all times, while following agency, state, and HIPAA laws

· Other duties as assigned

Qualifications/Requirements:

· High school/GED degree

· Minimum one (1) year experience in related work

· Possess effective customer service skills and the ability to handle difficult situations

· Ability to work independently and think critically

· Ability to communicate in a language other than English strongly preferred but not required

· Ability to act in a professional manner regardless of circumstances

· Commitment to improving the community through empowerment and dignity

· Familiarity with non-violent crisis intervention

· Familiarity with issues faced by the population served

· Ability to self-motivate and to appropriately organize and motivate others

· Computer literate; able to use computerized database system for information management

· Ability to work as a team member

· Able to obtain and maintain Food Handlers, CPR and first aid certification

· Demonstrate an ability to take initiative towards continued professional development

· Able to thrive in a work environment emphasizing teamwork and collaboration.

· Respond in a timely manner in all aspects of communication.

· Work with minimum supervision

· Perform other duties as assigned.

Work Environment

· Ability to lift 10 pounds

· Ability to work in all types of weather environments

· Ability to work with Persons Experiencing Homelessness (PEH)