Director, System Operations

Summary:

We are looking for a talented Director of Systems Operations to oversee the day-to day activities of Facilities, Service & Support and System Manufacturing ensuring that the departments are managed and performing efficiently and effectively in our Salt Lake office.

Responsibilities:

• Oversees and directs facilities, system manufacturing and service & support for the SLC office.
• Reviews, analyzes, and evaluates manufacturing & delivery procedures.
• Implements policies and procedures that will improve day-to-day operations across organization.  
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost to achieve financial objectives. 
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Leads the coordination and integration efforts among departments to produce smoother workflow and more cost-effective business processes.
• Improves customer service and satisfaction through policy and procedural changes.
• Communicates and implements new directives, policies, or procedures to team
• Ensures work environments are adequate and safe. 
• Performs other related duties as assigned.

Required Skills/Abilities:

• A strategic thinker and listener who clearly understands a technical problem before trying to solve it.
• An organized team player who can manage multiple tasks.
• Experienced in relationship-building with the ability to listen, build rapport, and credibility as a strategic partner.
• Demonstrated ability to effectively manage project commitments and set expectations to achieve quality solutions driving actions through to resolution.
• Ability to incorporate technical and business knowledge in the analysis of product or project solutions.
• Demonstrated ability to work productively with diverse teams.
• Skilled and experienced at breaking down silos, negotiating conflict and problem-solving leading change using positive and collaborative methods.
• Strong communication skills in writing, speaking, and presenting.
• 10% travel could be required.
• Understanding of practices, theories, and policies involved in business and finance.
• Superior managerial and diplomacy skills.
• Proficient in Microsoft Office Suite or related software. 
• Excellent analytical, decision-making, and problem-solving skills.

Experience:

• 10+ years of experience in an enterprise environment.
• 10+ years of experience facilitating the development and implementation of business initiatives and projects, based on management goals and objectives.
• A minimum of five (5) years of experience in technical manufacturing environment.
• Bachelor's degree or equivalent required. MBA or advanced degree preferred.
• Experience supporting customer facing, high-volume, mission-critical applications strongly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.