Customer Service Representative I

Durante más de veinticinco años, AdvaCare Systems ha sido un proveedor líder de equipos médicos duraderos para organizaciones de cuidados paliativos e instalaciones de enfermería especializada en todo el Medio Oeste. Nuestra misión es ser el principal proveedor de DME impulsado por los resultados en el Medio Oeste. Alcanzaremos esta misión proporcionando los mejores productos y servicios, a través de un personal dedicado de personas conocedoras y atentas que comprenden el impacto emocional de la atención y están comprometidas a brindar calidad al final de la vida.

Job Description
  
The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers. 

Job Duties 

• Answer phones in a friendly, professional, customer-centric manner. 
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers. 
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting. 
• Point of primary contact for all customer service-related issues.  

Job Requirements

• Remote work Available
• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
• Ability to compose clear, concise messages via email and instant message.
• Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up

Shift Information

• Training Schedule: Monday thru Friday, 8:00 am – 4:30pm CST
• Commencing on Monday, Oct. 21 for 4 weeks
• Nesting Schedule: Monday thru Friday, 9:30 am – 6:00 pm CST
• Commencing on Monday, November 18
• Permanent Scheduling to be assigned – Commencing on Monday, December 2
• Candidates must be available to work any of the following shifts (Monday – Friday – all times are in Central Time)
• 10:00 am – 6:30 pm
• 10:30 am – 7:00 pm
• 11:00 am – 7:30 pm
• 11:30 am – 8:00 pm
• 12:00 pm – 8:30 pm
• 12:30 pm – 9:00 pm

Benefits

AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing. 

Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical 

AdvaCare Systems es un empleador que ofrece igualdad de oportunidades y no discrimina a ningún empleado o solicitante de empleo debido a su edad, raza, religión, color, discapacidad, identificación de género, orientación sexual u origen nacional.