Part-time Bilingual Greeter (English/Spanish) - Affordable Care - Miami

SUMMARY 

THIS POSITION WILL BE LOCATED IN THE MALL OF THE AMERICAS

Responsible for greeting clients for retail and kiosk locations and performing additional clerical work and customer service. Helps clients complete forms and applications to begin the screening process. Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

•    Greets all clients pleasantly and with courtesy. 

•    Manages all communications with customers and escalate complex issues to manager. 

•    Provides optimal level of client services and maintain professionalism to resolve all client issues. 

•    Maintains a clean and welcoming environment. 

•    Assists with administrative tasks. 

•    Comply with agency management system data standards and data integrity (enters and maintains complete and accurate information). 

•    Performs other duties as assigned. 

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

High School Diploma or equivalent combination of education and experience 

Less than 1 year related work experience 

Must be fluent in both English and Spanish

SKILLS 

Good interpersonal skills 

Strong customer service and communication skills 

Strong multitasking skills 

Ability to work independently 

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