Benefits Analyst

*This is a hybrid position in Seattle, WA*

SUMMARY

Responsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. Independent responsibility for servicing and retention of assigned customers and policies in mid-market accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Works with client team to determine bid and renewal strategy for mid-market client accounts; 

•    Provides detailed plan design and cost information to service team;

•    Works with client or prospective client to identify and evaluate the client’s specific characteristics including; benefit needs, design, group demographics and employee census;  may assist with benchmarking and trend analysis;

•    Gathers information and provides analysis and recommendations to client’s existing coverage;

•    Requests census and RFQs from client, primarily for ancillary coverages;

•    Processes RFQs received from clients;

•    Prepares RFPs for client renewal or prospective groups, to include employee census, current/renewal plan design/rate information, and historical claims experience data;

•    Collaborates with client team to select employee benefit markets for solicitation and negotiates with incumbent and bidding carriers for benefit and premium considerations;

•    Analyzes market proposals for verification of benefits, premium, and competitiveness;

•    Negotiates with incumbent and bidding carriers to ensure most competitive rates or products for clients and prospective clients;

•    Serves as a technical expert, assisting other team members to resolve complex issues;

•    Produces cost/benefit analysis for inclusion in proposal to be presented to clients;

•    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

•    Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

•    Bachelor’s degree or equivalent combination of education and experience  

•    Two (2) or more years of related work experience 

•    Valid insurance license

•    Must continue to meet Continuing Education requirements for license renewal

•    Encouraged to complete Career Path requirements as communicated by Supervisor

SKILLS

•    Proficient in Microsoft Office Suite

•    Good verbal and written communication skills 

•    Good customer service skills, including telephone and listening skills

•    Good problem solving and time management skills

•    Intermediate typing skills (30-35 wpm)

•    Ability to work within a team and to foster teamwork 

•    Ability to prioritize work for multiple projects and deadlines



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