Service Technician-A, Alpharetta, Nalley Volkswagen

  Do you have a passion for repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry?

As a Master or Level “A” Service Technician, you can positively impact our business and customers daily while earning the pay you deserve and excellent benefits! We seek smart, energetic, technically-focused Master Service Technicians to help redefine the car-servicing experience.

  Does this sound like you? Apply now!

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax-free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance, and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which include paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

(The Master or Level, “A” Service Technician, understands and completes the perplexing work necessary to repair a customer’s vehicle. This individual will be directly involved in repairing and diagnosing major components and removing and replacing parts as needed.)

This individual will be highly familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues, and noises.  

• Perform work as outlined on the repair order with efficiency and accuracy, according to dealership and factory standards 
• Examine the assigned vehicle to determine if further safety or service work is required or recommended 
• Make accurate use of the multi-point inspection form on each vehicle 
• Document all work performed and recommended on the assigned repair order 
• Communicate with the service advisor when additional work is needed or if repairs cannot be completed within the promised time 
• Maintain technician proficiency as specified by Asbury standards 
• Conduct road tests to determine work needed and to confirm creation was successfully completed when necessary and practical 
• Utilize product and technical training as assigned by the manufacturer and management 
• Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology 
• Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional, and national scores 
• Complete the work, notations, and time-keeping necessary for the successful completion of warranty repair orders and the filing of warranty claims 
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees 
• Perform all levels of diagnosis and repair on automobile and or light truck vehicles 
• Utilize handheld devices to diagnose malfunctions 
• Assist and help fellow technicians in the shop with vehicle diagnosis 
• Participate in the training and developing of novice team members/technicians in the shop 
• Take care to ensure that customer’s vehicles are returned to them as clean as they were before being serviced 
• Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. 
• Comply with all federal, state, and local laws, as well as company policy, regarding safeguarding all customer vehicles, property, and information 
• ASE certifications heavily preferred - Manufacturer certifications heavily preferred - Previous automotive technician experience required 
• Must have essential tools 
• Must have excellent technical and mechanical skills 
• Must be a team player and have the ability to work repetitively on complex tasks 
• Must be a minimum of eighteen years of age 
• Must have a valid driver’s license 
• Must be able to pass pre-employment screening (background & drug test) 

INDTECH