Guest Experience Specialist

As a Guest Experience Specialist, you will have the opportunity to make a positive impact on our business and in the lives of team members and Guest. The Guest Experience Specialist is responsible for assisting our Guest with the scheduling and/or purchasing of their vehicle via phone, Internet, chat and or text message. The Guest Experience Specialist is responsible for providing all necessary vehicle information to the Guest, throughout the inquiry and purchase process, in a Genuinely Caring, Professional and Thorough way.

Responsibilities

• Answer all calls in a prompt, professional and courteous manner
• Use call guide to collect all pertinent Guest information and document in the CRM accordingly
• Contact and communicate with Guest to identify automotive needs
• Document all notes and appointments thoroughly in the ILM and CRM
• Complete work plans on a daily basis
• Any additional tasks requested by team leads or managers

Qualifications

• The ability and desire to work in a fast-paced, dynamic open office environment
• High energy and a positive attitude are required
• Ability to multi-task, prioritize, and manage time effectively is required
• Excellent Guest service skills and the motivation to be successful is required
• Strong computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Self-starter, manages time and conditions
• Good interpersonal skills and ability to work successfully in a team environment
• Must be at least eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screens (background and drug test)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury University
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

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