Automotive Service Manager

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Asbury Automotive Group Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Service Manager who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. 

• Manage employee schedules and pay plans 
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asbury's specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe work place and environment for employees and customers
• Other duties to be determined by management
• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast-paced work environment
• Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

Pay and Recognition: 

• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

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