Productive Shop Foreman - LHM Lakewood Volkswagen

Join a Winning Team at Larry H. Miller Automotive Group

A True CAREER Opportunity!  Extensive advancement opportunities!!

Compensation: $85,000-$150,000 / Annually(Compensation will and can be based on Performance and Experience)

LHM Lakewood Volkswagen is now a subsidiary of Asbury Automotive a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states!

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.   

Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions.   

Company Benefits:

Pay and Recognition: 

• Semi-Monthly Pay
• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards (select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities
• Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled.

Larry H. Miller Dealerships’ Job Description

Shop Foreman

Primary Responsibilities:

The Shop Foreman is expected to:

• Ensure the proper repair and servicing of all vehicles to control costs and maintain technician productivity.
• Seek ways to improve business operation efficiencies and customer service. 
• Be a teacher to support the efforts of other employees to be successful. 

Reports to: Service Manager

Essential Job Functions:

1. Ensure Maximum Production and Customer Service.

• Obtain the highest level of product and technical knowledge to educate, train and assist mechanics with maintenance and repairs. 
• Monitor manufacturer technical certification programs to ensure all technicians have the opportunity to qualify with the highest possible scores.
• Provide assistance and review all difficult repair orders, ensuring proper diagnoses and quality checks.
• Perform all repairs utilizing appropriate tools, procedures, and operations.
• Disassemble and assess any supplemental needs, labor, and parts and communicate with the service manager. 
• Communicate with appropriate personnel regarding any issue which may cause a repair delay to a vehicle. 
• Budget, review and approve all controllable expense factors. 
• Follow policies and procedures as per your specific manufacturer(s) manual. 
• Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.
• Complete and maintain all Larry H. Miller Dealerships’ required training.
• Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements. 
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management.

2. Develop Employees.

• Effectively recruit, hire, train and manage qualified team members. 
• Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and the ability to succeed. 
• Conform and educate employees on job expectations, all applicable and current company procedures, and policies, and federal, state, and local regulations affecting operations.  
• Be the example of a team player through good attitude, professionalism, and employee recognition to maintain positive employee morale. 
• Handle and resolve employee issues within Larry H. Miller Dealerships’ guidelines. 
• Ensure frequent employee evaluations and development are occurring. 
• Establish working hours, schedules, time off, and vacations.
• Build and maintain positive working relationships with personnel.
• Maintain accurate job descriptions and communicate expectations with employees.
• Communicate and enforce dealership policies and procedures. 

3. Operate with Integrity.

• Demand the highest ethical standards from self and others. 
• Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships. 

Physical Demands:

• Work performed in a dealership setting due to the location of customer vehicles and shop supplies. 
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities. 
• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. 
• Required to lift up to a minimum of 50lbs. 
• Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. 
• Required to operate equipment and move vehicles in a safe manner at all times. 
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week. 

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.

• High school diploma or the equivalent.
• 3+ years of progressive experience in automotive service. 
• Maintain valid driver’s license and MVR record within company policy requirements.
• Applicable Factory training credentials. 
• Level 3 CDJR Master Technician

2. Skills.

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. 
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do. 
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do. 
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 
• Repairing- Repairing machines or systems using the needed tools. 
• Troubleshooting- Determine causes of operating errors and decide what to do about them. 
• Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance. 
• Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiating with others. 

3. Knowledge.

• Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable.
• Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.  
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents.  
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.  
• Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and maintenance. 
• Hazardous Materials- General knowledge of proper procedures and safety measures for handling items that may contain hazardous materials. 

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.  

Selective Attention- Concentrate on a task over a period of time without being distracted. 

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems. 

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. 

Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. 

Leadership- Ethical leadership and followership behaviors that promote Larry H. Miller Automotive Group’s standards and result in a cohesive and effective team. 

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners. 

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness. 

Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics. 

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.   

Planning/Organizing- Prioritizing and planning work activities and using time effectively. 

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality. 

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance. 

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team. 

Safety and Security- Observing safety and security procedures and using equipment and materials properly.  

Company management reserves the right to add to, change or retract portions of this job description.  Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.

Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled.

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