Warranty Administrator - Plaza Motors

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Warranty Administrator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Warranty Admin who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.

• Adhere to all manufacturers and after-market warranty company’s policies and procedures
• Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
• Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
• Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
• Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
• Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
• Maintain a record of all claims submitted, returner/rejected, or paid and their current status
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
• Strong organizational skills and attention to detail a must
• Two years previous automotive/administrative work required
• Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
• Must be a minimum of eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities