Receptionist

Primary Responsibilities:

The Collision Center Receptionist is expected to:

• Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits.
• Accurately file receipts and permits to maintain an accurate record-keeping process to ensure quick data retrieval.
• Seek ways to improve business operation efficiencies and customer service.
• Be a teacher to support the efforts of other employees to be successful.

Reports to: Collision Center Manager

Essential Job Functions:

1. Ensure Maximum Productivity, Customer Service, and Cost Control.

• Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
• Effectively greets, communicates, and guides customers to appropriate departments for assistance.
• Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
• Maintain employee, customer, and vendor confidence and protect operations by exercising discretion when handling sensitive and confidential information.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Complete and maintain all Larry H. Miller Dealerships’ required training.
• Perform all other job duties as requested by management.

2. Operate with Integrity.

• Demand the highest ethical standards from self and others.
  • Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
• Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.
• Communicate and help resolve customer complaints while working closely with the Collision Center Manager.

Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.

• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move about facilities.

• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• May be exposed to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
• Required to lift up to a minimum of 5lbs.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.

• High school diploma or the equivalent.

• 1+ years of customer service and reception experience in a retail facility desirable.

2. Skills.

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Company Benefits:

Pay and Recognition: 

• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities