Payroll Support Specialist

The Payroll Support Specialist is responsible for assisting our Payroll Team and Operations Team across all Platforms to ensure accurate and timely processing of various payroll functions for all associates. This includes working with dealership personnel to validate that payroll information is correct in our Time Management System, all tickets are answered in a timely manner in our Solar Winds system and provide excellent support to all team members in our dealerships on company policy and procedures to ensure all data and processing is compliant with key controls.

Duties/Responsibilities

Monitors Solar Winds queue, assign tickets as needed, and troubleshoot payroll and UTA issues

Processes weekly pay cards and monthly permanent cards

Reassigns PTO policies to employees returning from LOA

Processes supervisor updates based on manager change report

Acts as a backup to approve time and pull time files for Weekly and Semi-Monthly payrolls for our UTA system admin when they are not available

Sets up new employees in Ultimate

Works with the dealerships to resolve payroll issues and concerns

Monitors time code appropriation and confirm with HR and managers

Monitors balance violations and work with managers to correct issues with PTO

Assists managers with UTA processes

Opens cases with UKG as needed

Receives and distribute all incoming mail items including but not limited to Garnishments and VOEs

Answers questions and assist with issues related to pay and payroll for all associates

Performs other related duties to benefit the mission/vision of the organization

Education & Experience

Acute attention to detail, process and organization

Intermediate Excel and MS Office skills

Excellent customer service and communication skills

Ability to work at a fast pace with a high degree of accuracy

Must adhere to strict deadlines

Some Accounting and/or Payroll Experience Preferred

Ad-hoc payroll reporting experience a plus

Commission Experience a plus

At least 2 years in Customer Service/Support role

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

INDOTHER