Learning & Development Fixed Operations Trainer (WEST COAST)

The Learning & Development Fixed Operations Trainer assists the dealership's Fixed Departments in effective customer communications, customer service, building value in our products, and organizing for greater efficiency and customer retention. The L&D Fixed Operations Trainer is responsible for supporting the dealership's Fixed Departments in effective customer communications and customer service, building value in the products we provide, and organizing for greater efficiency and customer retention. The Trainer will visit all of the Asbury Automotive Group markets to train dealership personnel.

Duties/Responsibilities:

• Schedules classroom instruction using Asbury-produced training material and dealership one-on-one and small group training.
• Works with the Regional Fixed Operations Directors, National Collision Director, General Managers, Service Managers, and Collision Center Managers to assist with the personnel who will benefit from advanced training
• Works in all Asbury regions and dealerships
• Repair order growth, enhanced customer experience, promotion of value for customers, customer retention, and improved effectiveness of our service advisors and collision estimators
• Reports regularly to management concerning program and personnel progress, with an emphasis on training needs and efficacy
• Focus areas for the Fixed Operations Trainers include Manufacturer-centered Express and Accelerated Service, Vehicle Walk-Around with Customers, Multipoint Inspection, Effective Sales presentations, Closing Service Sales, CSI, Tire and Chemical Sales, and Active Delivery.
• Assists in keeping the training material up to date and contributes new material when appropriate
• Treats all dealership personnel professionally and with respect
• Schedules classes and activities while maintaining a shared calendar
• Conducts themselves in an exemplary and professional manner at all times
• Ensures training materials are maintained regionally to ensure coverage and minimize printing and shipping charges
• Assists in other Asbury and dealership operations as requested
• Performs other related duties to benefit the mission/vision of the organization
• Must be 18 years of age
• Must be able to pass the pre-employment screening (background & drug test)

Education & Experience

• Two to four years of related experience and/or training or an equivalent combination of education and experience
• Must have a minimum of 3-5 years of previous automotive service advisor experience
• Must be able to travel approximately 90% of the time

Pay and Recognition:

• Weekly pay
• Salary ranging from $65,000 - $91,000/annually
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks of paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts, and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

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