Family Resources Specialist

* This role is bilingual/biliterate in Spanish and English. A test will be administered prior to employment.

CAPSLO's Child Care Resource Connection is looking for a dedicated and compassionate Family Resource Specialist (FRS) to join our team. You will play a critical role in determining eligibility for child care subsidy programs and supporting families on their journey toward self-sufficiency.

We would love to hear from someone who:

• For Family Resource Specialist I: Has 3 years of experience in administrative functions, case management, or eligibility determinations.
• For Family Resource Specialist II: Has 5 years of related experience, including 1 year as a Family Resource Specialist I or equivalent (Bachelors degree preferred).
• Has a valid California Driver's License, reliable transportation, and proof of insurance (required).

As a Family Resource Specialist you will:

• Support families with accessing child care subsidies and addressing documentation needs.
• Track payments, manage billing, and provide support in developing payment plans for delinquent accounts.
• Perform essential data collection, mathematical computations, and recordkeeping to support financial audits and program evaluations.
• Family Resource Specialist II will provide training and leadership to Family Resource Specialist I staff, as well as deliver educational workshops.
• Conduct interviews and process documentation to determine eligibility for child care subsidies.
• Provide consultations and referrals, helping families navigate childcare options and access vital resources.
• Guide families through the certification and recertification process to maintain childcare assistance.
• Maintain detailed case records, ensuring compliance with program regulations and policies.
• Collaborate with CCRC staff to ensure accurate placement and eligibility for families under CalWORKs and subsidy programs.
• Prepare and manage child care contracts, fees, and payments, ensuring families stay informed and in compliance.

Additional Eligibility Qualifications:

• Must be able to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual  orientation, disability or socio-economic level.
• Must be at least 18 years of age by date of hire. 
• Must comply with the CAPSLO COVID-19 Vaccination Policy, either being fully vaccinated or sign a COVID-19 vaccination declination form.
• Based on program, a current TB skin test/Chest X-Ray may be required. 
• Employment is contingent upon meeting all applicable job requirements and background requirements. A criminal history clearance is required prior to employment. 
• Upon hire, agency staff will check the Megan’s Law (or the current sexual predator website) to ensure each staff being hired is clear for employment. Agency staff will check the website annually to ensure all program staff are cleared to work.

About us:

CAPSLO is a nonprofit agency that focuses on helping people and changing lives through serving over 26,000 persons across Central and Southern California, the majority of whom live in San Luis Obispo County. We are committed to eliminating poverty by empowering individuals and families to achieve economic self-sufficiency through a comprehensive array of community-based programs.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To view the full job description click HERE.